 Workflow Reminders
Reference cheat-sheet to support timely processing.
Submit Certifications Electronically
Completing and submitting the Serious Health Condition (SHC) certification directly through My FAMLI+ reduces processing time and helps prevent lost or incomplete pages.
Use the Updated SHC Form
For most claims, it is the only medical certification form FAMLI accepts; letting patients use other forms typically results in delays to their claim.
Revised SHC forms now clearly identify required fields, including Claim ID fields on each page.
Identity Verification via a Notary
In certain cases, FAMLI may ask a claimant to verify their identity with a notary before their claim can move forward. Patients can complete this step with a FAMLI Navigator at our offices (free), through their bank or library, or with a Colorado notary (fees capped at $15).
Check Your New “Assigned Date” Column
The HCP dashboard displays an “Assigned Date” column to help prioritize certification tasks based on when they entered your queue. Reviewing this column regularly can help ensure timely completion of pending requests.
Check Your “Claims” Tab
You will receive a notification on your dashboard when a new Serious Health Condition Form is available to certify. Forms must be completed within seven days of the alert.
Review Absence Parameters Before Submission
Certifications must specify either a 7-day or rolling 30-day absence parameter, but not both. Discussing the patient’s typical work schedule before finalizing the form helps ensure the parameters align with actual leave needs.
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