 Workflow Reminders
Reference cheat-sheet to support timely processing.
Submit Certifications Electronically
Completing and submitting the Serious Health Condition (SHC) certification directly through My FAMLI+ reduces processing time and helps prevent lost or incomplete pages. See how →
Use the Updated SHC Form
Revised SHC forms now clearly identify required fields, include Claim ID fields on each page, and feature improved formatting to reduce scanning errors and incomplete submissions.
Check Your New “Assigned Date” Column
The HCP dashboard now displays an “Assigned Date” column to help prioritize certification tasks based on when they entered your queue. Reviewing this column regularly can help ensure timely completion of pending requests.
Check Your “Claims” Tab
You will receive a notification on your dashboard when a new Serious Health Condition Form is available to certify. Forms must be completed within seven days of the alert. Dashboard guide →
Review Absence Parameters Before Submission
Certifications must specify either a 7-day or rolling 30-day absence parameter, but not both. Discussing the patient’s typical work schedule before finalizing the form helps ensure the parameters align with actual leave needs.
Respond Promptly to RFIs
If additional documentation is needed, a Request for Information (RFI) task will appear in your dashboard. Timely responses help prevent interruptions in benefit payments.
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