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FOR IMMEDIATE RELEASE: July 24, 2025
VICTORVILLE, Calif. — Today, the City of Victorville announced the launch of its new customer service app, Victorville NOW. The app provides a quick, convenient, and easy interface for residents to report non-emergency concerns like potholes, graffiti, streetlight outages, and more from a mobile device.
To report an issue, community members simply snap a photo, describe the concern, and send a request from where they are. The mobile app will geo-locate their location, or the user can manually enter the service address. A list of common concerns is available in the app to speed reporting. If preferred, reports can be submitted without photos.
Service requests will be routed to the correct City of Victorville department to address, and users can track the progress of their request via the app and receive confirmation when their concern has been resolved.
Community members can download the Victorville NOW app for free from the Apple App Store for iPhone or the Google Play Store for Android devices.
Individuals without a mobile device can continue to submit service requests on the City of Victorville website at vv.city/reportaproblem or by calling (760) 955-5000.
The new app is part of the City of Victorville’s strategic efforts to strengthen communication and outreach with residents.
Be advised that Victorville NOW should be used to report non-emergency issues. Emergencies should be reported by calling 911.
Located in Southern California at the high-point between Los Angeles and Las Vegas, Victorville is the leading city for both industry and retail in the High Desert region. Victorville is a growing, vibrant community that is home to more than 136,000 residents and some of the area’s largest employers. Clean air, abundant mountain vistas, family-friendly recreational activities, spectacular sunsets, and breathtaking night skies entice locals and visitors alike to fall in love with this city that is within a few hours of SoCal beaches, National Parks, mountain retreats, and other major attractions. Ontario International Airport is less than an hour away. Learn more about the City of Victorville at VictorvilleCA.gov.
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