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Victorville Connect -  March 25, 2021

New Chat Service for Victorville Water and Sanitation Customers

Victorville water and sanitation customers now have the option to avoid waiting in line or the telephone queue to speak with a customer service agent. The City has launched a new live chat service.  

Victorville water and sanitation customers can access the new chat feature by visiting VictorvilleCA.gov/chat from a personal computer or mobile device during normal City Hall business hours: Monday through Thursday 8 a.m. to 5 p.m., and Fridays 8 a.m. to 4 p.m. 

Please note that utility payments will not be accepted through the chat service. To make a payment, customers can visit VictorvilleCA.gov/customerservice.  To speak with a customer service representative, call (760) 955-5001.

Rent and Utility Assistance The City of Victorville provides federal CDBG dollars to local nonprofit organizations to help individuals in our community with rent and utility assistance.  If you’re in need of help, we invite you to reach out to these organizations.  View the contact information at vv.city/rentassistance. Additionally, the State of California is accepting rent relief applications for both renters and landlords who have been negatively impacted by COVID-19.  Funds are available to help income-eligible households pay rent and utilities, both for past due and future payments.  To learn more about the eligibility requirements, visit housing.ca.gov.

California Small Business COVID-19 Relief Grant Program The State of California has opened round five of the Small Business COVID-19 Relief Grant Program.  Grants between $5,000 - $25,000 are available for small businesses that have endured the negative impacts of COVID-19.  To learn more information or to apply, visit careliefgrant.com

Community Cleanup Day

Our next Community Cleanup Day is April 17, and we hope you'll join us!  Volunteers can register to participate before the April 8 deadline at VictorvilleCA.gov/CCU. Volunteers are encouraged to register early as t-shirt supply is limited. Paper copies of the registration are available by calling (760) 955-8615. For information about sponsorship opportunities, call (760) 955-3306.

Virtual Running Challenge Our Virtual Running Challenge will kick off on March 27! Each month the distance will become more challenging as runners/walkers complete a 3k, 5k, and 7k.  Participants will receive a t-shirt, bib and completion medal.  The cost to register is $30. To learn more, please visit VictorvilleCA.gov/recreation or call (760) 245-5551.

In-N-Out Burger's Cover to Cover Club There’s still time to register for In-N-Out Burger’s Cover to Cover Club.  Children ages 4 to 12 and those too little to read alone may participate with a parent through April 17.  For every five books read, each child will receive a Cover to Cover Achievement Award good for a FREE hamburger or cheeseburger. Register at vv.city/covertocover2021. For more information, call the Victorville Library at (760) 245-4222.

COVID-19 Vaccine and Testing Information

We’re very thankful to SB County Department of Public Health for hosting a COVID-19 vaccine clinic for staff and homeless individuals at the Victor Valley Community Warming Shelter last week.  A total of 70 single dose Johnson & Johnson vaccines were administered to protect these high-risk community members. 

The San Bernardino County Department of Public Health is overseeing distribution of the COVID-19 vaccine.  For more information about the vaccine, who is eligible and how to schedule an appointment, visit the County's website at sbcovid19.com/vaccine or call the County Helpline at (909) 387-3911.  San Bernardino County also continues to offer several convenient COVID-19 testing locations. To make an appointment for a COVID-19 test, visit sbcovid19.com/testing-sites. Saturday appointments are available.