SmartCare FY 25/26 Rates not published in LIVE – Unable to find matching rate

County of San Diego, California sent this bulletin at 07/09/2025 10:02 AM PDT

View as a webpage / Share

Date: July 9, 2025

To: All Contracted Providers

From: Heather Rey, Interim Chief, BHS Agency Operations

General Topic: SmartCare Update

Subject: SmartCare FY 25/26 Rates not published in LIVE – Unable to find matching rate

Currently, the CoSD Service Error Report is pulling the “unable to find matching rate” error associated with certain staff and procedures due to the FY 25/26 rates not being published in the SmartCare Live environment yet.

On 7/15, when the rates are published in SmartCare, the current errors seen on this report which are associated with this issue will be resolved.

Attachments

Questions

Please contact Heather Rey, Heather.Rey@sdcounty.ca.gov.

Past Communications

Visit Optum to view all Behavioral Health Services provider communications sent on behalf of the department.

Visit the Subscriber Preferences Page to unsubscribe to these emails, modify your password, or update your email address. If you have questions using this service, please contact Subscriber Help.

If you're a new provider and would like to sign up to receive these emails, fill out the Subscription Form.

This service is provided to you at no charge by the County of San Diego.