 PIONEER COMMUNITY ENERGY
TERMS & CONDITIONS OF SERVICE
RATES
Pioneer Community Energy is a partnership between Placer County, El Dorado County and incorporated Auburn, Colfax, Lincoln, Loomis, Placerville, and Rocklin. Pioneer Community Energy purchases electricity wholesale with the intent to provide retail electric generation at competitive rates. Pioneer Community Energy rates are adopted at duly noticed public meetings of the Pioneer Community Energy Governing Board. PG&E charges Pioneer Community Energy customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. Pioneer Community Energy (Pioneer) accounts for these additional charges in its rates. These rates and cost comparisons are subject to change. View current Pioneer Community Energy rates at http://PioneerCommunityEnergy. ca.gov or call 1(844) 937–7466 for more information. Financial assistance programs like CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance), and Medical Baseline Allowance remain the same for Pioneer customers. PG&E employees and retirees also maintain their discount if enrolled with Pioneer. If you are enrolled in any of these programs with PG&E, you will continue to be enrolled if you choose Pioneer Community Energy.
BILLING
You will receive a single monthly bill from PG&E. The bill will include charges for PG&E electric delivery and Pioneer’s electric generation. Pioneer’s charge is not an extra fee. Pioneer’s electric generation charge replaces PG&E’s electric generation charge. Pioneer customers will receive a “generation credit” from PG&E for the power PG&E DID NOT supply. PG&E will continue to charge for transmission, distribution, public goods programs, gas and other non-generation charges at the same rates it charges customers who do not receive Pioneer service. PG&E forwards payments for Pioneer generation to Pioneer Community Energy. If you opt out of Pioneer, PG&E will resume charging you for electric generation.
ENROLLMENT
Pioneer Community Energy, a not–for–profit, public agency, is now the default electric generation provider in your community. California State Assembly Bill 117 (2002) requires that community choice aggregation (CCA) programs like Pioneer operate as the primary electric generation service provider in their service area. Once approved to operate, enrollment occurs through an automatic process to ensure equal and fair access to all customers. All customers then can choose to be with Pioneer or return to PG&E. You may request to remain with PG&E electric generation service at any time. To remain with PG&E Electric Generation Service call 1(844) 937–7466 or visit http://PioneerCommunityEnergy.- ca.gov. Please have your PG&E account information available to process your request. PG&E does not charge a fee to continue receiving electric generation services if you provide notice that you wish to remain with PG&E service before Pioneer service starts in your area or within 60 days after Pioneer begins serving you electricity. After those first 60 days of Pioneer serving you electricity, you will still be able to return to PG&E at any time, but PG&E may charge a one-time administrative fee of $4.24 to return to PG&E service. Pioneer does not charge a fee for leaving our service or returning to it. NOTE: PG&E requires that Pioneer Community Energy customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of your current billing cycle on PG&E's transition rate for a six-month period and standard rates, thereafter, or Option 2) Return to PG&E generation service, after six months' notice, on PG&E standard rates. If you return to PG&E electric generation service, you will be subject to PG&E's terms and conditions of service. For more information on PG&E's terms and conditions, visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Requests to remain with PG&E electric generation service received 5 or more days prior to a customer's meter read date will be processed for that meter read date; all other requests will be processed on the subsequent meter read date. Customers who stop receiving electric generation service from Pioneer will be charged for all Pioneer electricity used before ending Pioneer electric service. Please be advised that if you do return to PG&E, you will not have the option to return to Pioneer Community Energy for a full year. Pioneer does not charge for returning to its unbundled electric generation service.
FAILURE TO PAY
Pioneer Community Energy may transfer your account to PG&E upon 14 calendar days’ written notice to you if you fail to pay your bill. If your service is transferred, you will be required to pay the PG&E fee, noted above. Pioneer is governed by a Board of Directors of elected officials representing Placer County, El Dorado County, and the incorporated areas of Auburn, Colfax, Lincoln, Loomis, Placerville and Rocklin. Learn more at www.PioneerCommunityEnergy.ca.gov- /about.
CUSTOMER PRIVACY POLICY
Pioneer Community Energy is committed to protecting customer privacy. View Pioneer Community Energy’s policy on Customer Confidentiality at http://PioneerCommunityEnergy.ca.gov/about or by calling 1(844) 937–7466.
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