City of Fremont Launches New User-Friendly, Data-Driven City Website
Updates to Fremont.gov address community survey feedback
FREMONT, Calif. - May 27, 2022 — The City of Fremont has launched a new City website (www.Fremont.gov), offering a modern design and user experience backed by resident feedback and web traffic metrics to better serve its visitors. Updates were made to improve both user experience from an organizational and value standpoint as well as provide additional features, including:
- A robust Agenda Center, featuring a calendar for City Council, Board, and Commission meetings as well as events;
- Streamlined global navigation and improved search results for users to quickly locate information and pages via the new “I want to…” box, including how to register for recreational activities and camps, subscribe to newsletters, and get more details on affordable housing, starting a business, and more;
- Enhanced visual elements and a streamlined Departments page;
- Accessibility across all devices with mobile responsiveness;
- And new tools such as the customizable Bablic translation solution and UserWay accessibility plugin.
On the homepage, users will find updates to the existing landing page buttons and an anchor for users to easily access the Fremont App to report issues. The homepage also includes a new video showcasing Fremont’s various districts, manufacturing companies, parks, and recreational activities. Viewers can also access the Permits page through the global navigation, which includes all City permit information in one location.
“Fremont.gov is an essential resource for our community and those looking to move to or open businesses in Fremont,” City Manager Karena Shackelford said. “With streamlined navigation and updates based on data-driven decisions, the redesigned site will better address public needs and allow residents and business owners to quickly access the pages they use most frequently.”
During the last two months of 2020, the City of Fremont released a community survey and received input from over 600 individuals. Among the findings, 54% said the top reason for visiting the site was to access online City Services, while 51% wanted to find City events and meetings. In addition, 56% of users requested better search results. The feedback from the survey as well as metrics from the old Fremont.gov website were key factors in modernizing the design and creating a data-driven interface.
Please note that because all webpage hyperlinks have been updated due to the new site, previously bookmarked pages visitors have stored in their browsers may be broken as well as those used in the City’s communications. In addition, the City has purchased a new, customized Bitly domain (https://city.fremont.gov) that will serve as the beginning of shortened vanity links for important webpages in various marketing materials moving forward.
Please check back frequently for new updates to the site in the coming months. To continue improving Fremont.gov, the City welcomes public feedback; for suggestions, questions, or issues accessing a page, please email webupdate@fremont.gov.
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CONTACT :
Geneva Bosques
Director of Communications and Legislative Affairs
City of Fremont
510-284-4094
gbosques@fremont.gov
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