Vol. 12, No. 10 October 2016
Customer Service Week
The first full week of October is
Customer Service Week. Great customer service at the Clerk’s Office starts from
within. During orientation, new employees learn that every job is a customer
service job. We are customers of each other, and we exist to serve the public
and promote access to justice. Most people would rather be somewhere other than
court, and that can be a challenging customer service environment. The Clerk’s
Office seeks team members who understand our customers’ frustrations and who treat
them with respect. When you are that type of person, you like being around
other people who share that approach to the workday. When things go well, our
team members access continuing education, opportunities for mentoring and
advancement, time off to recharge, and support from their fellow team members.
The result is better experiences for our team and our customers.
Thank you for being part of what
we do. If you recognize something we do that works well or that needs improving,
please let us know. If there is someone you want to recognize for their
outstanding and consistent customer service, let us know that, too. The Clerk’s
email inbox is COCCustomerRelations@mail.maricopa.gov.
More Than Ten Years of Brief Updates
The Brief debuted in October 2005. Since then, the Office went from
receiving 30,000 pieces of paper each day to over 45,000 pieces (the equivalent
of receiving 9 boxes of paper reams each day) and now, thanks to eFiling, back
closer to 30,000 pieces of paper each day in 2016. Estimating from U.S. Census
Bureau statistics, Maricopa County’s population has increased by hundreds of
thousands of residents during that time.
In 2005, The Brief was a single-page PDF attachment to an email. At the
one-year anniversary, the office stated it this way: “The Clerk is committed to
providing regular updates to the legal community. The Office has condensed
important events, procedures, and operations into a single-page periodical
intended to educate, inform, and generate dialogue between the Clerk, courts,
and practitioners.” That commitment continues today in much the same form. The Brief is sent directly to more than 1,300
subscribers who then distribute it within their law firms, businesses,
associations, and other networks.
Thank you for reading The Brief, suggesting topics, and for
supporting the Clerk’s Office. What was happening in October of 2005? Our main topic
that month told practitioners how to apply for participation in the eFiling
pilot in Judge Peter Swann’s civil division. There was also a list of dates for
attending the Clerk’s one-hour demonstrations of the eFiling Online system the
office built in-house.
Nostalgic for more? Back issues
are available on the Clerk’s website at http://www.clerkofcourt.maricopa.gov/atty_news.asp.
To give feedback on The Brief,
contact the Clerk’s Office at COCCustomerRelations@mail.maricopa.gov.
To add an email address to the distribution list or to manage your
subscription, click on the links at the bottom of the page.
We’re Easier to Find
In addition to the monthly Brief, the Clerk’s Office uses two
social media outlets to post Clerk news in advance and as it happens. Find the
Clerk on www.twitter.com at @MaricopaClerk
and on Facebook at www.facebook.com/MaricopaClerk.
You can also find links to these outlets on the Clerk’s main webpage, www.clerkofcourt.maricopa.gov.