The Brief - October 2016

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The Brief

Vol. 12, No. 10                                                                                        October 2016

Customer Service Week

The first full week of October is Customer Service Week. Great customer service at the Clerk’s Office starts from within. During orientation, new employees learn that every job is a customer service job. We are customers of each other, and we exist to serve the public and promote access to justice. Most people would rather be somewhere other than court, and that can be a challenging customer service environment. The Clerk’s Office seeks team members who understand our customers’ frustrations and who treat them with respect. When you are that type of person, you like being around other people who share that approach to the workday. When things go well, our team members access continuing education, opportunities for mentoring and advancement, time off to recharge, and support from their fellow team members. The result is better experiences for our team and our customers.

Thank you for being part of what we do. If you recognize something we do that works well or that needs improving, please let us know. If there is someone you want to recognize for their outstanding and consistent customer service, let us know that, too. The Clerk’s email inbox is


More Than Ten Years of Brief Updates

The Brief debuted in October 2005. Since then, the Office went from receiving 30,000 pieces of paper each day to over 45,000 pieces (the equivalent of receiving 9 boxes of paper reams each day) and now, thanks to eFiling, back closer to 30,000 pieces of paper each day in 2016. Estimating from U.S. Census Bureau statistics, Maricopa County’s population has increased by hundreds of thousands of residents during that time.

In 2005, The Brief was a single-page PDF attachment to an email. At the one-year anniversary, the office stated it this way: “The Clerk is committed to providing regular updates to the legal community. The Office has condensed important events, procedures, and operations into a single-page periodical intended to educate, inform, and generate dialogue between the Clerk, courts, and practitioners.” That commitment continues today in much the same form. The Brief is sent directly to more than 1,300 subscribers who then distribute it within their law firms, businesses, associations, and other networks.

Thank you for reading The Brief, suggesting topics, and for supporting the Clerk’s Office. What was happening in October of 2005? Our main topic that month told practitioners how to apply for participation in the eFiling pilot in Judge Peter Swann’s civil division. There was also a list of dates for attending the Clerk’s one-hour demonstrations of the eFiling Online system the office built in-house.

Nostalgic for more? Back issues are available on the Clerk’s website at To give feedback on The Brief, contact the Clerk’s Office at To add an email address to the distribution list or to manage your subscription, click on the links at the bottom of the page.

We’re Easier to Find

In addition to the monthly Brief, the Clerk’s Office uses two social media outlets to post Clerk news in advance and as it happens. Find the Clerk on at @MaricopaClerk and on Facebook at You can also find links to these outlets on the Clerk’s main webpage,