AlaskaCare Employee News | Quarterly Newsletter | Winter 2021
Alaska Department of Administration sent this bulletin at 01/31/2022 11:24 AM AKSTHaving trouble viewing this email? View it as a Web page.
Winter 2021 | #103
AlaskaCare Coverage for At Home Over-the-Counter COVID-19 Tests
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The federal government recently announced new guidelines for health plan coverage of over-the-counter COVID-19 tests. Effective January 15, 2022, and through the end of the national public health emergency, your AlaskaCare health plan will cover at-home over-the-counter FDA authorized COVID-19 tests, eight per month per covered person. Depending on where you obtain them, you can either get your tests without having to pay anything upfront, or you will be reimbursed up to $12 per test.
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Do You Avoid Going to the Doctor Early in the Year Because You Haven’t Met Your Deductible Yet?
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We want to make sure you can get care whenever you need it. If you have the Standard or Economy medical plan, you and your dependents pay a flat copay amount for in-network primary care and specialty care office visits. Instead of paying the full cost of your office visit before you meet your deductible and a percentage of the cost (coinsurance) after you do, you will only pay a flat copay for all office visits. These copays cost less than what you would typically pay for a visit through your deductible or coinsurance. Copays do not apply to your deductible, but they do apply to your annual out-of-pocket maximum.
Find a network provider or check to be sure that your current provider is in-network by calling Aetna at (800) 821-2251 or by using the online DocFind tool. |
A New Year with New Protections from Surprise Medical Bills
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No Surprises Act Beginning January 1, 2022, new federal protections will shield consumers from surprise medical bills—unexpected bills from an out-of-network provider, out-of-network facility, or out-of-network air ambulance provider for most emergency care and some instances of non-emergency care. The No Surprises Act prevents surprise billing of patients who receive emergency services in the emergency department of a hospital, at an independent freestanding emergency department, and from air ambulances. In addition, the law protects patients who receive certain non-emergency services from an out-of-network provider at an in-network facility. Before the No Surprises Act, if you received care from an out-of-network provider or an out-of-network facility, even unknowingly, the out-of-network provider or facility could bill you for the difference between the billed charge and the amount your health plan paid. What Are the New Protections? The new rules:
Transparency in Coverage Rule The Transparency in Coverage rule requires insurers and plans to create online consumer tools that include personalized information regarding members' cost-sharing responsibilities for covered items and services, including prescription drugs. The Price Comparison Tools have been delayed until 2023. AlaskaCare will continue to monitor the Transparency in Coverage Act and work to ensure that a price comparison tool is available consistent with the requirements. Your Rights and Protections Against Surprise Medical Bills When you get emergency care or are treated by an out-of-network provider at a network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. What is “Balance Billing” (Sometimes Called “Surprise Billing”)? When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network. “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called “balance billing.” This amount is likely more than network costs for the same service and might not count toward your annual out-of-pocket limit. “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at a network facility but are unexpectedly treated by an out-of-network provider. You Are Protected From Balance Billing For:
You are never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in the network. When balance billing isn’t allowed, you also have the following protections:
If you believe you’ve been wrongly billed and would like to submit a complaint regarding potential violations of your balance billing protections, you may contact the federal Department of Health and Human Services:
Note: Consumer functionality for complaints inquiry will be operational in January 2022. |
Aetna Local Office in Juneau and Anchorage Reopened to the Public |
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Want to Talk to an Aetna Representative in Person? AlaskaCare members can make an appointment to visit the Aetna office in Juneau or Anchorage and talk directly with an Aetna representative. The Aetna local offices reopened in January 2022 after being closed during 2021 due to COVID-19. They can assist you with questions about your benefits, and with services such as:
To schedule an appointment, contact the Aetna Concierge at (855) 784-8646. Appointments will be available:
If you are visiting Aetna’s Juneau office, please note that City and Borough of Juneau (CBJ) COVID-19 mandates may be in effect. For updated information visit the CBJ COVID-19 webpage. |
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These are the best ways to protect yourself and the people around you from getting and spreading COVID-19. A layered approach — using multiple prevention methods — provides the strongest protection. Get vaccinated and get boosted COVID-19 vaccines reduce the risk of getting and spreading the virus and provide strong protection against severe illness, hospitalization, and death. If you've already received your initial vaccine series, it may be time to get a booster shot or an additional dose for stronger, longer-lasting protection. Learn more about getting vaccinated at covidvax.alaska.gov. Wear a mask Wear a mask indoors in public, especially if you are in an area of substantial or high transmission. When cases are high in your community, this is an important protective measure even if you are vaccinated. You can check the alert level in your community on the COVID-19 cases dashboard. In general, you do not need to wear a mask in outdoor settings, but you might consider wearing a mask during crowded outdoor activities when you're in close contact with others who are not fully vaccinated. Use caution when gathering with others Being around others is important to our health and well-being, but keep in mind that the risk of virus transmission is higher in places like restaurants, bars, fitness centers, or movie theaters. Protect yourself when cases are high by minimizing time indoors around others, especially in crowded spaces with poor ventilation. Spend time with others outdoors when you can. Wearing a mask when indoors around others can help protect you and those around you. Consider getting tested before or after an event, like a concert or a large family celebration, especially if it includes older adults or those with significant underlying medical conditions that put them at high risk for serious illness. Physical distancing—staying 6 feet from others—can also be an important tool. Keeping distance from others is especially important for people who are at higher risk of getting very sick. Avoid close contact with people who are sick. Wash your hands Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol. Cover coughs and sneezes If you are wearing a mask, cough or sneeze into your mask. Put on a new, clean mask as soon as possible and wash your hands. If you are not wearing a mask, always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Immediately wash your hands. Clean and disinfect Clean and disinfect high-touch surfaces daily, especially if someone in your household is sick or has tested positive for COVID-19. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Monitor your health daily Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. If symptoms develop, take your temperature and follow CDC guidance. Stay home if you are sick to prevent spreading illness to others. Focus on your overall health and wellness Taking care of your mental and physical health can help protect you from severe illness from COVID-19 and other diseases too. Eat healthy foods, get plenty of rest, exercise regularly, and stay connected to friends and family. |
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As an employee of the State of Alaska, your input is valued and important. Below, please see a list of ways to contact us with your feedback. Also, a full list of AlaskaCare health plan and partner contact information can be found on our website. AlaskaCare – Plan Administrator
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