AlaskaCare Employee News | Quarterly Newsletter | Summer 2021

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Summer 2021 | #102

New Benefit: Hinge Health

Conquer Back and Joint Pain with Hinge Health!

Whether you have chronic or sudden joint pain, are recovering from an injury, or just want more strength and flexibility—Hinge Health can help. Hinge Health offers innovative digital care programs that connect you with a physical therapist or personalized health coach to help you manage musculoskeletal conditions such as back, knee, hip, neck, and shoulder pain. The exercise therapy programs are designed to help you get back to the activities you love.

Hinge Health’s programs are available at no cost to you and your family members age 18+ who are covered by the AlaskaCare employee health plan starting July 15, 2021!

Hinge Health has tailored programs to help you with:

  • Conquering musculoskeletal pain or limited movement—Whether you have an occasional dull ache or frequent sharp pain, Hinge Health can help you move freely again.
  • Recovering from an injury—Whether you were injured yesterday or years ago, get expert help and recover better than ever.
  • Keeping your joints healthy and pain-free—Get expert support tailored to your specific needs.

Hinge Health provides the tools you need to get moving again from the comfort of your home. Once enrolled you will receive a free Hinge Health Welcome Kit which, based on your care program, may include:

  • A tablet computer.
  • Wearable sensors that give live feedback in the Hinge Health app.
  • Access to personalized exercises.

You will also be connected with a personal care team, including a physical therapist or health coach who will tailor your program to your needs and work with you along the way.

Improving back and joint health shouldn’t be difficult or expensive.

Click here to learn more and to enroll in your Hinge Health benefit.
For additional information, please call (855) 902-2777.

Teladoc Mental Health Services

Teladoc® has been part of your AlaskaCare employee health plan since September 1, 2018. Providing you with a convenient and affordable way to receive quality general medical and dermatology care. Starting August 1, 2021, available Teladoc services now include Mental Health.

AlaskaCare employee health plan members have access to Teladoc for non-emergency conditions by web, phone, or mobile app 7 days a week, 365 days a year.

Services Offered

  • *NEW* Mental Health Consultations - $0
  • General Medical Consultations - $0
  • Dermatology Consultations - $0
  • Caregiver Consultations - $45

Feel like yourself again. Choose a therapist or psychiatrist who fits your needs and schedule visits seven days a week from wherever you're most comfortable. Experts specialize in and support a wide range of needs:

  • Anxiety, stress, feeling overwhelmed
  • Negative thought patterns
  • Depression
  • Not feeling like yourself
  • Not wanting to get out of bed
  • Relationship conflicts
  • Trauma and PTSD
  • Mood swings
  • Medication management

Fee: For Mental Health Consultation, the copay is $0.

Members ages 18 and over are eligible to access all Teladoc mental health services. Members ages 13 to 17 can receive the same Teladoc services provided to adults, excluding psychiatry and substance abuse-related care.

Update on the Fall Health Fairs

AlaskaCare typically partners with the Pacific Health Coalition to hold health fairs for AlaskaCare members in the fall. The Pacific Health Coalition has announced that due to uncertainty around COVID-19, the health fairs will not be held in 2021.

For those of you who were planning to participate in the 2021 health fair events, remember that the vaccines and preventive screenings offered at the health fairs are covered benefits through your AlaskaCare employee health plan and can be provided. Contact your regular health care provider or visit your local pharmacy to ask about what vaccines or screenings you may need this year.

Providence Alaska Medical Center

The AlaskaCare employee health plan has partnered with Providence Alaska Medical Center (PAMC) and Alaska Regional Hospital to serve our members.

Beginning January 1, 2021, Providence Alaska Medical Center is in-network for AlaskaCare members. 

Providence caregivers are focused on providing Alaskans with the best care possible. That’s why 80% of patients surveyed by the Centers for Medicare and Medicaid Services said Providence Alaska Medical Center is a hospital they would “definitely recommend”—10% higher than the national average.

As an in-network hospital, Providence keeps your costs low by offering you discounted rates. For more information about Providence Alaska Medical Center’s nationally recognized commitment to quality and safety, visit PAMC online.

Coalition Health Centers

The Coalition Health Centers welcome AlaskaCare employee health plan
eligible members and dependents in Anchorage and Fairbanks.

The Centers offer wellness and preventive care, as well as walk-ins for acute care. Services received at Coalition Health Centers are not subject to your plan’s annual deductible. Preventive and wellness visits have a $0 copay, and office visits for illness/injury have a $25 copay.

Coalition Health Center schedule:

  • Monday through Friday
    • 7:30 a.m. – 6:30 p.m. (By appointment)
    • 8:30 a.m. – 4:30 p.m. (Walk-ins welcome for acute care)

Coalition Health Center locations:

  • Anchorage Coalition Health Center
    • 2741 Debarr Rd., Suite C210
    • (907) 264-1370

  • Fairbanks Coalition Health Center
    The Coalition Health Center-Fairbanks has moved into a new clinic space, the former location of the Tanana Valley Clinic. The new location features a range of services, including primary care, acute care, chronic care management, and full x-ray capabilities.
    • 570 Riverstone Way #3,
      Fairbanks, AK 99709
    • (907) 450-3300

COVID-19 Vaccine Information

Getting vaccinated against COVID-19 is easier than ever. Vaccines are available to both Alaskan residents and visitors. People 18+ may receive either Pfizer, Moderna, or Johnson & Johnson vaccines. 12- to 17-year-olds may receive the Pfizer vaccine only. Text your ZIP code to 438829 or call the Alaska Vaccine hotline at (907) 646-3322.

We Value Your Feedback!


As an employee of the State of Alaska, your input is valued and important. Below, please see a list of ways to contact us with your feedback. Also, a full list of AlaskaCare health plans and partner contact information can be found on our website.

AlaskaCare – Plan Administrator

  • Toll Free: (800) 821-2251
  • In Juneau: (907) 465-4460
  • TDD: (907) 465-2805
  • Fax: (907) 465-3086
  • Email:

Physical Address: 

State Office Building
6th Floor
333 Willoughby Avenue
Juneau, AK 99801

Mailing Address:

State of Alaska
Division of Retirement and Benefits
P.O. Box 110203
Juneau, AK 99811-0203


Please Note: The DRB offices are now open to the public. 

Health Benefit Contact Information

Division of Retirement and Benefits
Member Services: (907) 465-4460 | Toll-Free: (800) 821-2251

Medical Benefits: Aetna
Member Services: (855) 784-8646

Dental Benefits: Moda/Delta Dental
Member Services: (855) 718-1768

Pharmacy Benefits: OptumRx
Member Services: (855) 409-6999

Health Flexible Spending Accounts (HFSA): PayFlex
Member Services: (800) 416-7053

Surgery Plus
Member Care Advocate: (855) 715-1680

Vision & Audio Benefits: Aetna VSP
Member Services: (855) 784-8646

Member Services: (855) 835-2362