AlaskaCare Employee News | July 2019

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July 2019 | #82

Save the Date! Upcoming Health Fairs
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The Pacific Health Coalition’s Health Fairs are back and offering five locations this year. In partnership with AlaskaCare, plan participants will have easy access to flu shots as well as convenient blood screening, prostate-specific antigen testing, thyroid and vitamin D testing, as well as other preventive care services at reduced rates.

Space is limited at each health fair location, and they fill up fast! You must pre-register in order to attend. Mark your calendar, pre-registration opens on August 7, 2019! 

  • Fairbanks, Carlson Center
    September 21-22, 2019

  • Palmer, Mat-Su Regional Medical Center
    September 21, 2019

  • Soldotna, Central Peninsula Hospital
    October 19, 2019

  • Juneau, Centennial Hall
    October 20, 2019

  • Anchorage, Ted Stevens International Airport
    November 2-3, 2019

PayFlex: Improving the AlaskaCare Member Experience
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PayFlex announces a new dedicated customer service number for AlaskaCare members.

After receiving feedback on the PayFlex process, a new dedicated customer service number was created—just for AlaskaCare members! This will improve services to members and simplify the Health Flexible Spending Account (HSFA) set-up and reimbursement process.

Call Today!

  • PayFlex HFSA: (800) 416-7053
  • COBRA and Direct Bill: (800) 359-3921

PayFlex Claims Address
PayFlex Systems USA, Inc.
PO Box 4000
Richmond, KY
Fax: (888) 238-3539

Delta Dental: Improving the AlaskaCare Member Experience
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Easier to Read explanation of Benefits, starting August 5, 2019!

Understanding your explanation of benefits (EOB) is one way to help make managing your healthcare simpler. With that in mind, Delta Dental has redesigned the EOB to be more informative and easier to read. Be on the lookout for the new EOB format starting in August 2019.

Moda PDF
Also available as a PDF.

Teladoc—Register Now for a Chance to Win!

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Talk to a doctor by phone or video, anywhere, anytime.

AlaskaCare Employee Health plan members have 24/7 access to health care for non-emergency conditions by web, phone or mobile app. It is already part of your plan, all you need to do is set up your account.

Effective June 1, 2019, your Teladoc copay for general medical and dermatology consults is $0!

Set up your Teladoc account by July 31, 2019 for a chance to win one of 11 RTIC® Cooler prizes!


I’ve used Teladoc several times in the past couple months, and it has been so helpful! I didn’t have to go to the ER when one of my kids had the flu; we were able to get a diagnosis in the living room and have Tamiflu called in right away. Teladoc has become my doctor of choice!

-Kelly in Juneau

We Value Your Feedback!
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As an employee of the State of Alaska, your input is valued and important. We want to hear from you!

AlaskaCare, Plan Administrator

  • Toll Free: (800) 821-2251
  • Juneau: (907) 465-4460 
  • TDD: (907) 465-2805
  • Fax: (907) 465-3086
  • State of Alaska
    Division of Retirement and Benefits
    P.O. Box 110203
    Juneau, AK 99811-0203

If you would like to submit feedback in person, we are located at the State Office Building, 6th Floor, 333 Willoughby Avenue, Juneau, AK 99801.

Please Welcome the Following Providers to the Aetna Network!
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  • Alaska Eye Care Center | Anchorage
  • Alaska Health Services | Anchorage
  • Alaska Retinal Specialists | Anchorage
  • Alpine Surgery Center | Anchorage 
  • Dwayne Trujillo, MD | Anchorage
  • Functional Medicine of Alaska | Kenai 
  • Goldstar Longevity and Wellness |Fairbanks
  • LabCorp | Nationwide
  • Mayo Clinic | Nationwide
  • Northern Lights Surgical | Anchorage
  • Pacific Pediatrics | Ketchikan
  • Sea Wolf PT | Anchorage
  • SEARHC Wrangell Medical Center |Wrangell
  • Ursa Optical | Anchorage

Using network providers can provide substantial benefits to members through the elimination of what's known as balance billing. Balance billing occurs when an out-of-network provider may bill you for the difference—or the balance—between the recognized charge and the actual charge. It is solely the responsibility of the member to pay the balance. The AlaskaCare plans limit payment of covered services to the recognized charge for the service provided. Network providers have agreed to accept, as payment in full, the negotiated charge. Therefore, you are not subject to balance billing when you use a network provider.

Using network providers can also generate substantial savings for members by limiting charges to negotiated provider discounts. For assistance finding an in-network provider, call the Aetna Concierge at (855) 784-8646 or search online using Aetna’s DocFind tool.

For more information about the benefits of network usage, please visit the AlaskaCare Employee Health Plan FAQ webpage.

Recipe of the Month

Cinnamon Sweet Tortilla Chips with
Fruit Salsa


The Leg Raise

Exercise of the Month

The Leg Raise

An exercise that works the lower
abdominal muscles.


Health Fact of the Month

One can of soda contains 10 teaspoons of sugar and the average American adult drinks 500 cans of soda every year, estimating about 52 pounds of sugar consumed in soft drinks alone.

Health Benefit Contact Information
Division of Retirement and Benefits
Member Services: (907) 465-4460 | Toll-Free: (800) 821-2251

Medical Benefits: Aetna
Member Services: (855) 784-8646

Long Term Care Benefits: CHCS Services, Inc.
Member Services: (888) 287-7116

Dental Benefits: Moda/Delta Dental
Member Services: (855) 718-1768

Pharmacy Benefits: OptumRx
Member Services: (855) 409-6999

Specialty Pharmacy: BriovaRx
Enrollment Services: (855) 427-4682