AlaskaCare Employee News | Quarterly Newsletter | Summer 2022

• Join Us for the Fall Health Fair
• Coalition Health Centers—New Wassila Clinic
• Need Help Finding a Network Provider?
• Free Nurse Advice Line
• Teladoc Mental Health Service
• The 988 Suicide & Crisis Lifeline is Coming to Alaska!
• We Value Your Feedback!
• Health Benefit Contact Information

Join Us for the Fall Health Fairs

The AlaskaCare Health Plan, in partnership with the Pacific Health Coalition, is offering Health Fairs this fall in five Alaskan cities. Health Fairs give AlaskaCare plan participants easy access to flu shots as well as convenient blood screening, prostate-specific antigen testing, thyroid testing, Vitamin D testing, and other preventive care services at reduced rates.

The pre-registration website is scheduled to open beginning August 8, 2022. Pre-registration can be completed online only. Health fair services are limited to members who successfully use the online tool to complete pre-registration and receive an appointment.

The Health Fair offers preventive care lab tests to adults age 18 and over and there are no charges for lab services provided at the health fairs. Screenings like these can help you learn about your health and detect potential problems early on.

This year, the comprehensive lab tests being provided are:

• Chemistry/Hematology Profile (includes A1C): This screens the kidney function, liver enzymes, electrolyte (salt) imbalance, diabetes, tissue disease or damage, coronary heart disease, and more. Thyroid Screen: The Thyroid Stimulating Hormone (TSH) screening tests thyroid function. The thyroid gland regulates the way the body uses energy.
  
  
• Prostate Disease Screen (PSA): The PSA is a blood test primarily used to screen for prostate cancer. This test is offered to men 40 years of age and older.
  
  
• Vitamin D Screening: Vitamin D deficiency increases the risk of heart disease, and is also linked to high blood pressure, diabetes, and obesity.

For more information on the Health Fairs visit the AlaskaCare website.

Coalition Health Centers—New Wasilla Clinic

The Coalition Health Centers welcome AlaskaCare Employee Health Plan eligible members and dependents in Anchorage, Fairbanks, and Wasilla.

The Centers offer wellness and preventive care, as well as walk-ins for acute care. Services received at Coalition Health Centers are not subject to your plan’s annual deductible. Preventive and wellness visits have a $0 copay, and office visits for illness/injury have a $25 copay.

Coalition Health Center Schedule

• Monday through Friday
• 7:30 a.m. – 6:30 p.m. (By appointment)
  8:30 a.m. – 4:30 p.m. (Walk-ins welcome for acute care)
• coalitionhealthcenter.com

Coalition Health Center Locations

Anchorage Coalition Health Center 701 East Tudor Road Anchorage, AK (907) 264-1370
Fairbanks Coalition Health Center 570 Riverstone Way #3, Fairbanks, AK 99709  (907) 450-3300
New Wasilla Clinic Opening July 11! North Fork Professional Building 1700 East Bogard Road, Building A, Suite 103 Wasilla, Alaska 99654 (907) 206-4601

Need Help Finding a Network Provider?

Aetna has a nationwide network of providers that accept your AlaskaCare health plan. If you need help finding a provider near you that is in the AlaskaCare network, here are some helpful resources.

• Call the Aetna Concierge at (855) 784-8646. The concierge can provide you with a list of network providers in your area.
• Use the Aetna mobile app, or go online and visit Aetna’s DocFind Tool

Free Nurse Advice Line

You can talk to a nurse when you have health questions. You can call the nurse line 24 hours a day, 7 days a week. Even better, this service is provided at no cost to you. Simply call the nurse line number at (800) 556-1555.

The nurses can be a resource in considering options for care or helping you decide whether you or your dependent needs to visit your doctor, an urgent care facility, or the emergency room. The nurse can help you with:

• Deciding whether to visit a doctor or urgent care center
• Understanding your symptoms
• Managing chronic conditions
• Learning about treatment options and medical procedures

You can call the nurse line anytime to discuss any health concerns at (800) 556-1555.

Teladoc Mental Health Services

Teladoc® has been part of your AlaskaCare employee health plan since September 1, 2018. Providing you with a convenient and affordable way to receive quality general medical, mental health and dermatology care.

AlaskaCare employee health plan members have access to Teladoc for non-emergency conditions by web, phone, or mobile app 7 days a week, 365 days a year.

Services Offered

• General Medical Consultations - $0 Copay
• Dermatology Consultations - $0 Copay
• Caregiver Consultations - $45 Copay
• Mental Health Consultations - $0 Copay

Feel like yourself again. Choose a therapist or psychiatrist who fits your needs and schedule visits 7 days a week from wherever you're most comfortable. Experts specialize in and support a wide range of needs:

• Anxiety, stress, feeling overwhelmed
• Negative thought patterns
• Depression
• Not feeling like yourself
• Not wanting to get out of bed
• Relationship conflicts
• Trauma and PTSD
• Mood swings
• Medication management

Fee: For Mental Health Consultation, the copay is $0.

Members ages 18 and over are eligible to access all Teladoc mental health services. Members ages 13 to 17 can receive the same Teladoc services provided to adults, excluding psychiatry and substance abuse-related care.

The 988 Suicide & Crisis Lifeline is Coming to Alaska!

Effective July 16, 2022, anyone in the United States can call or text 988 or use the chat function via 988lifeline.org to access the National Suicide Prevention Lifeline, which will now be known as the 988 Suicide & Crisis Lifeline. The state has been partnering with stakeholders for over a year to ensure that Alaska is ready for 988.

ABOUT 988

• 988 will accept calls, texts, and chats from anyone who needs support for a suicidal, mental health, and/ or substance use crisis. People can also contact 988 if they are concerned about a loved one in crisis.
  
  
• Alaskans who dial 988 will be connected with the Alaska Careline, an in-state call center where trained counselors answer calls, chats, and texts.

ABOUT THE ALASKA CARELINE

• The Careline is operated by Careline Crisis Intervention, Inc., an agency based in Fairbanks that serves all of Alaska and is a National Suicide Prevention Lifeline call center.
  
  
• The Alaska Careline supports Alaskans experiencing any level of crisis. Counselors provide emotional support and work collaboratively with the person in crisis to address their needs, working with them to increase their wellness and safety.
  
  
• The Alaska Careline is supported and funded by the Alaska Department of Health, Division of Behavioral Health.

We Value Your Feedback!

Your input is valued and important. Below, please see a list of ways to contact us with your feedback. Also, a full list of AlaskaCare health plan and partner contact information can be found on our website.

AlaskaCare – Plan Administrator

• Toll-Free: (800) 821-2251
• In Juneau: (907) 465-4460
• TDD: (907) 465-2805
• Fax: (907) 465-3086
• Email: doa.drb.mscc@alaska.gov

Division of Retirement and Benefits
Member Services: (907) 465-4460 | Toll-Free: (800) 821-2251

Medical Benefits: Aetna
Member Services: (855) 784-8646

Dental Benefits: Moda/Delta Dental
Member Services: (855) 718-1768

Pharmacy Benefits: OptumRx
Member Services: (855) 409-6999

Health Flexible Spending Accounts (HFSA): PayFlex
Member Services: (800) 416-7053

Surgery Plus
Member Care Advocate: (855) 715-1680

Vision & Audio Benefits: Aetna VSP
Member Services: (855) 784-8646

Teladoc
Member Services: (855) 835-2362