AESDirect Has Been Available in ACE for One Week!!!

December 8, 2015

AESDirect Has Been Available in ACE for One Week!!!

Attention all export filers… it is time to begin your transition to ACE if you haven’t already!

If you have ACE Exporter Account access, you can file using the new system. If you have not yet obtained ACE Exporter Account access, please review the broadcast message covering ACE registration and exporter access. 

During this transition period, both the legacy and the ACE AESDirect application are available for export filing. Take advantage of this time and begin transitioning your users to the new system. Please ensure proper transition management to avoid duplicate filing. 

For more information, including the new user guide, FAQs, archived broadcast messages, training materials, etc. please the ACE Transition page. The ACE One-Pager also has a wealth of contact information and resource links to assist you with this transition. 

NOTE:
If you have technical issues filing in the new system, please contact the AES Help Desk at
askaes@census.gov or 800-549-0595, option 1. 

If you have technical issues with your ACE Accounts Access, please contact the ACE Service Desk at  ACE.Support@cbp.dhs.gov or 1-866-530-4172, option 1, then option 2.