Office of Cable and Broadband Services - 2013 Compliance Statistics

• Credits Returned
• Resolution
• Score Card
• Inspections

2014 Rate Increase

Killing Copper?

Kudos Cable Office!!
Thank you very much for the prompt courteous and efficient response.

Marcella
Montgomery County, MD

After a two week wait for Cable to reply, our issue was finally resolved (with the help of Mr. Watkins!!) by a supervisor in Baltimore I believe. It has been an ongoing series of billing issues that hopefully are now resolved. I am very pleased that the County stepped in to help me. They had the problem resolved within days....

Evelyn,
Montgomery Village 

When I disconnect service, when does the billing stop?

When a subscriber contacts the cable operator to disconnect service, the billing for the monthly subscription should stop the next day.

We are proud to share another edition of our Office of Cable and Broadband Services e-report. This report highlights the 2013 Compliance Statistics. 

If you have any questions about the statistics found in the report please contact Marjorie Williams, Franchise Manager, at cable.broadband@montgomerycountymd.gov

Credit Report

In 2013, the Office of Cable and Broadband Services was able to obtain $38,802.09 in credits for Montgomery County residents. The credits obtained are for service outages and billing errors.

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Complaint Descriptions
& Yearly Complaint Report

In 2013, the Office of Cable and Broadband Services helped residents resolve 755 complaints. Billing and promotional complaints continue to be the biggest issue that consumers need help resolving. Service, reception and construction issues also continue to be a problem for Montgomery County residents.

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2013 Customer Service Score Card

On a monthly basis the Office of Cable and Broadband Services sends a survey to consumers who have been referred to the Cable Office for help in resolving their cable issues. Of the 54% percent who responded to the survey, 95% are satisfied with the Cable Office assistance in getting their complaint resolved. The Cable Office investigators and inspectors work cooperatively with consumers and the cable providers to resolve outstanding issues in a timely manner. 

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Inspection Report

The Cable and Broadband Right-of-Way inspectors finalized the inspections of the fiber plant that was constructed for the Inter County Broadband Network (ICBN). Reported violations to the contractors continue to be resolved.

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