Somerset resident’s heat pump journey with Thermly

Frome homeowner Matt has had solar panels on his house since 2021. For him, going fully electric and adding an air source heat pump to his home energy system was the logical next step.

Thermly is an independent green-tech start-up and Certified B Corporation. It focuses on helping Somerset homeowners make informed, confident choices about green energy technologies, such as solar panels, heat pumps and batteries.

Thermly joined forces with Retrofit Somerset in 2024 as part of a long-term collaboration for the region. The partnership, alongside Somerset Council, supports the installation of heat pumps in local homes.

How did Matt’s journey go?

Matt said:

“Working with Thermly was simple, straightforward and really handy. I wasn't sure which company to choose for installing an air source heat pump, but the Thermly platform helped me decide. I also really appreciated being connected to the relevant grants, which saved me £8,500 on the installation.”

“The installation company, Gas Safe Bristol, worked effectively and completed the job with minimal fuss.”

“Living with the heat pump has been a real revelation. Our home is much warmer and more cosy. The radiators maintain a steady, pleasant warmth, and I really like our new hot water system. When we were on gas, turning on the tap would start the noisy boiler and I would see the exhaust plume, reminding me that we were burning gas for heat, with all its negative implications.

Now, we have a large water tank full of piping hot water, and I don't feel guilty singing “Bohemian Rhapsody” in full in the shower!”

“Given the current state of the world and volatile energy prices, I am very relieved that we no longer need to use gas to heat our home. And the cherry on top is attaching our new heating system to our solar panels. Even in winter, on a sunny day, our solar panels cover most of the energy required to keep our home warm. So not only have we got our home off fossil fuels, we are also heating it for free once we have paid off the panels.”

“I feel happy that our home is well set up for some of the challenges that lie ahead. To me, this feels like a much better investment than a ‘high’ interest ISA.”