From 27 October 2025, a new law called Awaab’s Law took effect. It was introduced after the tragic death of 2 year-old Awaab Ishak, caused by severe damp and mould in his home.
This law makes sure that all social housing is safe, healthy and well maintained – and that we, as landlords, act quickly when problems are reported.
What this means for you
Quick action on hazards
We’re already working hard to address damp, mould, and other hazards in our homes. Awaab’s Law now gives us clear timescales to act even faster:
- Damp or mould reports will be inspected within 10 working days.
- Serious or emergency issues (like no water, gas leaks, or dangerous damp and mould) will be addressed within 24 hours.
Keeping you informed
We’ll let you know in writing what we find, what repairs are needed, and when work will be done.
Extra support for those who need it
If age, health, or disability means a hazard affects you more seriously, we’ll carry out a risk assessment and make sure you get the help you need.
Temporary accommodation
If your home cannot be made safe quickly, temporary housing may be offered until repairs are complete.
Why it matters
Awaab’s Law is about protecting your health and wellbeing. If landlords don’t meet these rules, tenants can make a formal complaint, contact the Housing Ombudsman, or take legal action.
How to Report Problems
If you notice damp, mould or any hazard in your home:
- Report it straight away – don’t wait for it to get worse
- Tell us where the problem is and how long it’s been there
To report a problem
- Use the online report a repair form
- For emergencies (e.g., severe damp, mould or lack of water), call 0300 123 2224 for immediate action. Do not use the online form
Our commitment
We’re already dedicated to keeping your home safe and healthy. Awaab’s Law strengthens this commitment, giving us clear timescales so we can act faster and more effectively.
We’ll continue to work with our housing teams and Homes in Somerset to make sure every home is well cared for and compliant with the new rules.
Together, we can make sure all our homes are safe, healthy and comfortable.