We’re working on improving how we manage information so that we can provide you with a better, more responsive service.
To do this, we’ll be asking tenants to update their personal and household details. This will help us make sure we have the right information to support you and your household in the best way possible.
There are 2 simple ways we’ll be doing this:
- Online self-service form: If you have 5 to 10 minutes, you can use our Update Tenant Information form to update your details at a time that suits you. It’ll be quick, easy, and available whenever you need it.
- Over the phone: When we speak with you – whether it’s about a repair, a query, or anything else – we may take a few extra minutes to check that the information we hold is still accurate.
As part of this, we’ll also be asking about any vulnerabilities, disabilities, or extra support needs within your household. This helps us understand how we can tailor our services to better meet your needs. You don’t have to share anything you’re not comfortable with. All questions are optional, and you can decline to answer. If you prefer, you can also use the online form to share this information privately.
Thank you for helping us improve the way we work with you. If you have any questions or need support filling in the form, please don’t hesitate to get in touch on 0300 123 2224.