By Aaron Stevens, DMD

When you love your children, you want the best for them. You want to help them succeed and avoid the rougher things in life. In that endeavor, while teaching my brilliant teenagers, there is a recurring theme of “if you do (insert wise course of action), you can avoid (insert unpleasant experience).”


I was recently asked by a fellow dentist about trends and how to “avoid DQAC cases”.

I don’t have hard data on trends, but I do have lessons from what I’ve experienced. Having a DQAC case can be stressful and unpleasant (I’ve had one myself and investigated hundreds), and nothing would make me happier than to help dentists avoid the need for an investigation. DQAC is a complaint driven entity. The principal source is patients, but we also get them from the national practitioner databank which reports civil case settlements as well as other state’s disciplining authority. Though there are no guarantees of avoiding an investigation (anyone can complain at any time), here are patterns I’ve seen that may help you reduce the risk of your own investigation: