In May 2021, we spoke at our Named Partner’s TEC Peer Mentor virtual launch event and highlighted our Pathfinder work so far to stakeholders across Orkney HSCP. This generated a lot of interest, as did other meetings with senior managers and Heads of Service in East Ayrshire Council.
Pathfinder’s Data Analyst is now working to compile all data into a variety of outputs to carry information succinctly into the next diamond of Develop/Deliver. So far, we have created nine user personas based on research and reality – these represent a number of different cohorts across the Valley - for example: we have a long-term health condition persona and an over 65s persona. Alongside this, we are creating three user experience maps, which aim to represent the service experience of particular service users in the Irvine Valley, such as a carer and someone with a long-term health condition, and also three customer journey maps. Customer journey maps plot the touchpoints and referral systems of services available in the Irvine Valley, such as SMARTS Supports and Community Connector service, so that we can clearly see what services people are accessing and the process of access as well.
The anticipated output of user personas and journey maps is ‘How Might We’ Statements. These statements will be the basis of conversations around solutions in the Develop stage. We are holding out first Develop workshop on Tuesday 29th June and our second on Wednesday 7th July. We have a number of different stakeholders coming from across the HSCP to learn about the next stage and to contribute to discussions around key issues, potential solutions and priorities for work going forward. On the back of Develop workshops, we will also be running Pathfinder Steering Groups which we are really looking forward to. If you would like to be involved in Steering Groups, if you are generally interested in finding out more about Pathfinder or would like to be involved in the next stages, then please don’t hesitate to be in contact with Aimée Ronald (Data Analyst) or Louise Lapsley (Project Lead).
Also if you would like to hear the team’s opinions on the ‘best parts of EAHSCP Pathfinder’ then watch this short animation.