Seattle Office of Labor Standards Reaches Settlement with Volume Services Inc. for Alleged Violations of Secure Scheduling and Paid Sick and Safe Time Ordinances Nearly $186,000 Returned to 207 employees

City of Seattle, Washington sent this bulletin at 09/16/2025 08:05 AM PDT
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Seattle Office of Labor Standards Reaches Settlement with Volume Services Inc. for Alleged Violations of Secure Scheduling and Paid Sick and Safe Time Ordinances

Nearly $186,000 Returned to 207 employees

The Seattle Office of Labor Standards (OLS) announces a settlement with Volume Services Inc. dba Centerplate (Sodexo Live!) for alleged violations of the Secure Scheduling and Paid Sick and Safe Time (PSST) Ordinances.

The company agreed to pay a total financial remedy of $185,668.67 to 207 employees and $8,996.18 to the City of Seattle. The company also agreed to develop and implement a written Secure Scheduling policy.

OLS alleged the employer failed to:

  • Pay Seattle’s required premium pay for “clopening” hours for shifts scheduled that were less than 10 hours apart; and
  • Provide employees with a required written PSST policy and procedure.

The global hospitality service company that employs approximately 1,000 workers in Seattle and 40,000 worldwide is the food and beverage partner of the Seattle Mariners at T-Mobile Park, where it provides concessions and catering services at home games, concerts, and other events.

“We urge other food and beverage providers and businesses that are covered by the Secure Scheduling Ordinance to take note of this settlement. As Seattle prepares to host some World Cup games next summer, it’s essential for businesses to fully understand and comply with all relevant Seattle labor standards ahead of major events to avoid liability. OLS offers free technical assistance and training to support compliance and help businesses operate responsibly,” said OLS Director Steven Marchese.

  • For more information on the Secure Scheduling Ordinance please visit the OLS webpage here. A Secure Scheduling Ordinance training can be accessed on the OLS Training webpage here. Click Secure Scheduling Model Policy to download template.
  • For information on the Paid Sick and Safe Time Ordinance please click here for the webpage and resources. Learn more about all Seattle labor standards on the Ordinances webpage here.
  • Help for employers: For free and private compliance assistance with any Seattle labor standard, or to schedule a training, call 206-256-5297, email business.laborstandards@seattle.gov or click here to fill out a web form.
  • Help for workers and the public: To ask a question, file a complaint, or provide information, call 206-256-5297, email workers.laborstandards@seattle.gov or click here to fill out a web form. OLS does not ask for immigration status.

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