Pharmacy POS planned maintenance and outages

Washington State Health Care Authority sent this bulletin at 06/20/2025 10:20 AM PDT

June 20, 2025

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Pharmacy POS planned maintenance and outages

Saturday, June 21, 9 p.m. to Sunday, June 22, 5 a.m.

Pharmacy Point of Sale (POS) system and fax server will be unavailable. The outage will impact claims and faxes. Please resubmit claims or resend faxes after the maintenance window.

Saturday, June 28, 3 – 6 a.m. and Saturday, June 28, 7 p.m. to Sunday, June 29, 3 a.m.

The Pharmacy Fax Server will be undergoing maintenance. Providers will not be able to submit faxes during this time and will need to hold faxes until after the maintenance period.
Pharmacy Point of Sale (POS) system maintenance activity will impact pharmacy claims requiring SmartPA. If you receive claim exception code 4677 with NCPDP Reject Code 75 – ‘Prior Auth Required’ during the maintenance window, please resubmit impacted claims after the maintenance period.

Questions or issues?

Please email us for questions or to report issues at:

mmishelp@hca.wa.gov

About the Health Care Authority (HCA)

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.