Security enhancements coming to ProviderOne August 19

Washington State Health Care Authority sent this bulletin at 07/17/2023 03:00 PM PDT

July 17, 2023

Security enhancements coming to ProviderOne August 19

Starting August 19, ProviderOne is introducing a range of new features aimed at bolstering login security and improving functionality for its users. These updates will minimize manual input while ensuring compliance with industry standards and best practices in cybersecurity.

What security features are being added?

The features will be different for users accessing ProviderOne directly and users accessing through OneHealthPort single sign-on. New features include:

Enhanced security questions
Increased attempts for answering security questions
Password change notifications
Access reminders
Account termination notifications
Inactive account management
Provider portal access notifications

Read the full list of security changes

About ProviderOne

ProviderOne is Washington State’s health care payment and management system, designed to streamline and automate the administration of Apple Health (Medicaid) and other state-funded health care programs. It serves as the primary system for processing claims and managing provider enrollment and credentialing and offers tools for providers to manage their practices.

Visit the ProviderOne access page

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.