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ProviderOne Newsletter:
DSHS Social Services Providers
March 2025
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ProviderOne assistance
This is a reminder that the ProviderOne for Social Services webpage contains billing guides & resources to assist DSHS Social Services Providers with navigating the ProviderOne billing system. If additional ProviderOne assistance is required, providers may contact the Health Care Authority (HCA) by:
If a provider feels they have not received adequate support when contacting HCA, they may request that their question/issue be elevated to an HCA supervisor. The HCA supervisor will then escalate the issue to DSHS if needed.
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Monthly FAQ: On the RA, what do each of the claims categories in the payment information section mean?
In the February 2025 newsletter we explained each section of the remittance advice (RA). This month, we take a closer look at Section 4: Payment Information and what providers & billers should look for in each claim category. Please see pages 5-10 for more information:
Understanding each section of the remittance advice
Resource spotlight and upcoming meetings/trainings
New provider corner
Questions?
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About the newsletter
The ProviderOne for DSHS Social Services Providers Newsletter is published monthly by the Department of Social & Health Services (DSHS) in collaboration with the Health Care Authority (HCA). The intent of the newsletter is to share ProviderOne information, updates, and resources for DSHS-contracted providers who submit authorized claims through the ProviderOne system.
Visit the ProviderOne for Social Services webpage to view past newsletters and to read more about ProviderOne for Social Services.
Sign up to receive the monthly newsletter and other ProviderOne for Social Services notifications.
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