|
ProviderOne Social Services Newsletter |
|
Announcements
All providers:
We want to hear from you!
Please complete a brief survey to provide feedback on the ProviderOne for Social Services Newsletters.
Reminders
All providers:
Exporting your authorization lists
Last month we reviewed how to access your authorization lists in ProviderOne. This month, we will take a look at how to export your authorization lists to assist with billing.
After pulling up your authorization lists in ProviderOne, you can export the information into an Excel spreadsheet by clicking on the ‘SaveToXLS’ button.
Exporting your authorization information can help with billing. You can copy data from the file and paste into the ProviderOne billing page or search fields; improving accuracy and reducing the potential for typing errors. If you use this method, be sure to export a new Excel file prior to billing for the service as authorizations may change.
|
ProviderOne FAQs
In ProviderOne, there are three address types associated with each of my locations. What does each address type mean?
Location address: Physical location of your business (i.e., where services are provided).
Note: You cannot have a PO Box listed for your Location address.
Mailing address: Authorization letters, contract correspondence, and other P1 notices are mailed to this address.
Pay-To address: Paper checks (warrants) and tax documents are mailed to the Pay-To address.
Note: If there is a change in ownership, make sure to update the Mailing and Pay-To addresses with your forwarding address. This ensures any final payments, tax documents, or final notices get delivered to you (if applicable) after the change in ownership.
|
|
Resource spotlight
Exporting authorization lists
Viewing and updating addresses
|
|
|
Authorization & Contract Issues
Contact the client's DSHS/AAA authorizing case worker for changes to the authorized:
-
Service code
-
Dates
-
Units
-
Rate
You should also contact the authorizing worker if there is an error on the authorization service line.
If you have questions about your DSHS/Social Service contract, please contact your contracts manager at DSHS.
|
|
Health Care Authority: Medical Assistance Customer Service Center (MACSC)
- Assistance w/ submitting claims in ProviderOne
- Claim inquiry/claim errors
- Payment issues
- Technical issues w/ ProviderOne
Phone: 1-800-562-3022 (choose "provider services")
Phones are open: Monday-Friday, 8 am-noon and 1:30 pm-3:30 pm
Email: Social service provider online form
|
|
|
Health Care Authority: Provider Enrollment
Updating info in ProviderOne such as:
- Signing up for Electronic Funds Transfer (EFT)
- Updating locations/addresses
- Updating contact preferences, email addresses, etc.
Phone: 1-800-562-3022 ext. 16137 Phones are open: Tuesdays and Thursdays, 7:30 am-noon and 1:00 pm- 4:30 pm
Email: ProviderEnrollment@hca.wa.gov
(email response time is approximately 4-6 weeks)
|
|
|
|
