In This Issue

2 - What's New for the 2022 Program Year

3 - Logistics Supply Chain Management System 

4 - Highlights from the 2021 Hurricane Season

5 - Hurricane Ida Survey Results

6 - Save the Dates

7 - Frequently Asked Questions

ONBOARDING IS UNDERWAY

December has arrived, which means that onboarding for the 2022 FEMA Tender of Service Program year has begun. On November 16, 2021, the FEMA Tender of Service Program held its annual Carrier Industry Day webinar via Zoom, attracting over 470 attendees and kicking off the 2022 onboarding season. The purpose of the webinar was to inform prospective Transportation Service Providers (TSPs) about the requirements for becoming a FEMA-approved TSP. If you were unable to attend the webinar but are interested in providing transportation services to FEMA, please click here to visit the FEMA Tender of Service Program website for information on becoming an approved FEMA carrier for the 2022 program year. Additionally, you may contact the FEMA Standard Tender of Service (STOS) program team via email at FEMA-Transportation-Programs@fema.dhs.gov with program-related inquiries. Remember that February 2, 2022, is the deadline to receive your approval letter that you have successfully onboarded with the FEMA Tender of Service Program for the 2022 program year. It may take several weeks to onboard, so don't delay getting the process started as quickly as possible.

What's New for the 2022 Program Year

Updated STOS Policies

On November 1st, 2021, the FEMA Tender of Service Program published its FEMA Standard Tender of Service (FEMA STOS) and FEMA Uniform Rules Tariff (FEMA URT) policies for the 2022 program year. These documents detail the terms and conditions of transportation and related services for Freight of All Kinds (FAK) shipments transported via truck, rail, air, or water, or a combination of these modes. It also applies to all rate tenders submitted to FEMA. Any TSP interested in doing business with FEMA should carefully read this policy as it provides the baseline rules for performing general freight services for FEMA. These rules will apply to the freight services specified in the TSP's tender and apply from, to, or between the specified points. It's important to note that FEMA may update the STOS or URT at any time during the program year without requiring a TSPs signature. If a TSP disagrees with future STOS and URT updates, they have the option to withdraw from the program by notifying the STOS team at FEMA-Transportation-Programs@fema.dhs.gov. The following are the more significant changes to FEMA's STOS and URT policies for the 2022 Program Year.

Performance Metrics

In Chapter 6: Service Performance Evaluations, FEMA updated how TSPs are evaluated when providing service to FEMA through its Performance Metrics system. TSPs are now rated for the following metrics:

• Transportation Service Provider Does Not Honor Commitment • Transportation Service Provider Fails to Pick Up Empty Trailer • Transportation Service Provider Fails to Meet Required Delivery Date (RDD) • Transportation Service Provider Fails to Provide In-Transit Visibility (ITV) • Transportation Service Provider Loses or Damages Shipment

In addition, if a TSPs Readiness Score or Operational Success score falls below 49%, FEMA may place the TSP in temporary non-use status for ninety (90) days.

Remember: TSPs must log into Logistics Gateway to update the status of their loads as "In Transit" within one hour of pickup and as "Delivered" within two hours of delivery to successfully meet FEMA's ITV requirement.

New Accessorials and Rates

To bring its accessorial charges more in line with industry standards, FEMA modified its rates and introduced new rates for the following accessorials:

• Forklift Service - $400/shipment
• Diversion Service - $1.35/mile + Rate per Mile (RPM)\
• Wrangler Service – $955/day

In addition to the updated rates, FEMA has also added 20’ - 26’ Box Truck w/Liftgate Service type that Motor Freight TSPs can submit rates for during the Rate Filing Process.

LOGISTICS SUPPLY CHAIN MANAGEMENT SYSTEM - CLOUD (LSCMS)

User Level Access

FEMA manages specific transportation functions using an internet-based software system called the Logistics Supply Chain Management System - Cloud (LSCMS-C).

To gain access to LSCMS, TSPs must first submit an LSCMS User Request Form to the FEMA Tender of Service Program staff.
TSPs access the Logistics Gateway module, which provides TSPs with two levels of LSCMS-C access:

• Carrier Document Upload - Enables TSPs to upload documents to LSCMS for FEMA review. TSPs unfamiliar with LSCMS can review the Document Upload Reference Guide to learn how to upload their required documents to the Logistics Gateway portal.

• Carrier Web Tenders – Enables TSPs to view and print Bills of Lading (BOLs) for their FEMA shipments, as well as to send timely, updated shipment tracking messages per the FEMA Standard Tender of Service (FEMA STOS) policy.

Each user who has not previously submitted an LSCMS User Request Form must submit one in order to gain access to Web Tenders. Additionally, the user must complete the required online training and pass the test with a score of at least 80%. Web Tenders is only available to approved FEMA TSPs.

Each TSP must have a minimum of one user with access to Carrier Document Upload and one user with access to Carrier Web Tenders.

Users must log into LSCMS at least once every 35 days or their account will be deactivated

2021 HURRICANE SEASON

HURRICANE IDA SURVEY RESULTS

SAVE THE DATES

2022 STOS PROGRAM YEAR

The Question Section

Frequently Asked Questions about the FEMA Tender of Service Program

Q: Are freight brokers eligible to participate in the FEMA Tender of Service Program, or is it limited to asset-based businesses? A: Yes, freight brokers may participate in the FEMA Tender of Service Program. If your business is asset-based and provides brokerage services, you may submit your application using both options

Q: How much Cargo Insurance do I need to be a FEMA-Approved Transportation Service Provider? A: FEMA requires that all TSPs maintain a minimum of $300,000 in cargo insurance for all modes of transportation they wish to provide to FEMA.

Q: If I already have an LSCMS account, do I need to request a new one for the 2022 program year? A: If you are currently approved for the 2021 program year, you already have an active LSCMS account and do not need to submit an LSCMS User Request Form to request a new one.

Q: Is it considered "new" or "reapplying" if we are a former TSP that was deactivated for the 2021 period only? A: Previous TSPs that were denied approval for the FEMA 2021 Program Year but wish to apply for the 2022 Program Year will be considered "new" applicants.

Q: Whom should I contact if I am unable to access my LSCMS account? A: Contact the FEMA Enterprise Service Desk (ESD) at 1-866-804-2394 for assistance with reactivating your LSCMS account.