CSMS # 68510928 - REMINDER – ACE Portal Account Owners Can Reactivate Account Users

U.S. Customs and Border Protection sent this bulletin at 05/01/2026 09:41 AM EDT

Cargo Systems Messaging Service

CSMS # 68510928 - REMINDER – ACE Portal Account Owners Can Reactivate Account Users

U.S. Customs and Border Protection (CBP) reminds Automated Commercial Environment Secure Data Portal (ACE Portal) Trade Account Owners (TAO) that TAOs can self-manage access for Proxy Trade Account Owners (PTAO) and Trade Account Users (TAU), including access reactivation. Below is an overview of the steps for reactivating account users:

Log in to the ACE Portal as the TAO
Select the “Tools” tab
Select the hyperlinked name of the applicable PTAO/TAU user
Click the “Reactivate” button

TIP: After reactivating a user, direct the user to log in to the ACE Portal to confirm access.

For more detailed step-by-step instructions on reactivating PTAO and TAU accounts, review Topic 4: Reactivate and Revoke a User in the ACE Portal User Management reference guide.

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