CSMS # 67395160 - REMINDER: Support Call Today for Electronic Refund and Add Notify Party Features in the ACE Portal

U.S. Customs and Border Protection sent this bulletin at 01/14/2026 10:36 AM EST

Cargo Systems Messaging Service

CSMS # 67395160 - REMINDER: Support Call Today for Electronic Refund and Add Notify Party Features in the ACE Portal

Beginning February 6, 2026, U.S. Customs and Border Protection (CBP) will issue all refunds electronically via Automated Clearing House (ACH) (subject to limited exceptions), as announced in the Electronic Refunds Interim Final Rule published January 2, 2026 in the Federal Register (FR Document 2025-24171).

In preparation for this change, CBP improved the ACH refund sign-up process in the Automated Commercial Environment (ACE). CBP also recently added a feature for importers to add notify parties, also known as “Special Address Notification (CBP Form 4811) notify parties,” within the ACE Portal.

CBP will hold a user readiness support call today at 2:00 p.m. ET to help the trade community prepare for this transition.

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ACE User Readiness Support Call
- Wednesday, January 14, 2026 
- 2:00 p.m. - 3:00 p.m. ET
- Call Link: Join via Microsoft Teams

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For importers and other parties who may receive CBP-issued refunds after February 5, 2026, review CBP’s Electronic Refund Enrollment Reference Sheet and take any necessary steps to ensure readiness for this mandatory transition. 

Related CSMS: 67305746, 67333418

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