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CBP JFK Cargo Contacts for 2026
This Trade Information Notice (TIN) is being issued to update the JFK Cargo Operations contact email addresses. This serves as a reminder that these email boxes should be used as your primary means of communication for all cargo related inquiries at JFK Airport. We have dedicated and trained staff to track and service your inquiries. We ask that you use these email boxes in lieu of calling our cargo operations telephone lines. Each email box is defined below, and we ask that you only send emails to the appropriate email box based on the issue you are encountering. Telephonic inquiries will remain available, however, callers with routine telephonic inquiries will be routed to the appropriate email box. The email boxes are as follows:
PLEASE DO NOT SEND TO MULTIPLE EMAIL BOXES AS THIS WILL CAUSE A SIGNIFICANT DELAY WITH RESPONDING TO YOUR ISSUE.
Centralized Examination Station (CES) Inquiries
JFKCES@CBP.DHS.GOV - for all non-perishable CBP CES exam inquiries and general CES information. All hold / intensive questions and all 1X transfer requests and questions.
JFKAGOPS@CBP.DHS.GOV - inquiries related to Agriculture issues at the Central Examination Station (CES), as well as Agricultural Imports of Plant and Animal Products, Personal Effects, and all other imports covered by Agricultural Quarantine Regulations.
Telephone inquiries: 718-487-2500
All other Cargo Inquiries
*JFKPROBLEMRESOLUTION@CBP.DHS.GOV* IS NO LONGER BEING USED.
JFKBSC@CBP.DHS.GOV - for broker assistance with an ACE Cargo Entry that is Intensive or Document Review, or a problem with cargo entry cancellations or correction request.
JFKCARGOCONTROL@CBP.DHS.GOV - to address questions regarding manifested quantity releases, release retransmit requests, check on consolidated shipment release status, ACE system operational status, and in-bond inquiries. All Automated Commerciale Environment (ACE) manifest release discrepancies.
JFKWIT@CBP.DHS.GOV - for procedural requests, In-Bonds, and facilitation of Container Freight Stations (CFS), Foreign Trade Zones (FTZ) and Cargo Facilities etc., applications, Project Development Requests (PDR), Facilities Information and Resources Management System (FIRMS) Code requests and/or changes, facility inspections, questions, comments and/or issues.
JFK-GO@CBP.DHS.GOV - General Order (GO) warehouse questions and GO entry releases.
JFKTIMESENSITIVEENTRlES@CBP.DHS.GOV - for notification of document uploads pertaining to the release of time sensitive cargo such as animals, biologicals, perishables, blood and questions regarding flight arrivals and departures.
JFKCARGOPENALTY@CBP.DHS.GOV - for questions concerning the issuance of penalties such as, but not limited to, release of freight without CBP authorization, manifest, mis-manifested, and/or seizure related infractions.
JFKCARNETTEAM@CBP.DHS.GOV - for questions, comments and/or concerns for all carnet submittals.
JFKNOTICEOFINTENT@CBP.DHS.GOV - for Drawback questions and requests.
JFKEXODUS@CBP.DHS.GOV - for questions and concerns regarding the importation or exportation of weapons, controlled commodities, and motor vehicles. All general exportation questions.
JFKEXPRESSINQUIRIES@CBP.DHS.GOV – for questions and requests related to a CBP express consignment courier facility (ECCF).
JFKMAILINQUIRIES@CBP.DHS.GOV – for formal entries in the mail (USPS) environment.
Telephone inquiries: 718-487-2691
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