CSMS #49635008 - ACE Portal Password Rule Changes

U.S. Customs and Border Protection sent this bulletin at 09/30/2021 02:56 PM EDT

Cargo Systems Messaging Service

CSMS #49635008 - ACE Portal Password Rule Changes

Trade Policy Updates

Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 10/03/2021 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 15-characters. As of 12:00 A.M. EST on 10/03/2021, the 15-character password requirement will be enforced when your current 12-character password expires or when you manually change your password.

Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:

• Contain at least 15 characters.

• Contain at least 2 letters.

• Contain a combination of uppercase letters, lowercase letters, and numbers.

• Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~

Please note that your new password:

• Cannot contain your User Id.

• Cannot contain your first or last name.

• Cannot contain any consecutively repeated characters.

• Cannot be the same as a previously used password.

• Cannot be the reverse of a previously used password.

After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.

To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov

If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

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