CSMS #46390176 - APHIS Core Help Desk Update

U.S. Customs and Border Protection sent this bulletin at 02/25/2021 11:22 AM EST

Cargo Systems Messaging Service

CSMS #46390176 - APHIS Core Help Desk Update

The U.S. Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) is excited to announce the launch of its new APHIS Core Message Set Help Desk!

Starting March 1, 2021, importers, brokers and filers will be able to contact the Help Desk to get help with submitting APHIS Core Message Sets in the Automated Commercial Environment (ACE). The Help Desk will be available Monday through Friday, 7:00 am to 11:00 pm Eastern Standard Time to review stakeholder message sets, explain error codes and flags, provide disclaim guidance, and answer general message set questions.

On March 15, 2021, APHIS will expand the APHIS Core Message Set Help Desk hours to Saturdays, 8:00 am to 4:00 pm Eastern Standard Time to better serve its users.

When users call the Help Desk, they should:

Select Option 1 for new inquiries
Select Option 2 for existing inquiries with a reference ticket
Provide their full Message Set transmission and associated error codes if their inquiry concerns either topic

Users can reach the APHIS Core Message Set Help Desk at 1-833-481-2102, or they can submit APHIS Core Message Set questions by e-mail to ace.itds@usda.gov. Users can also visit APHIS’ ACE webpage and the APHIS Core Message Set Questions and Answers webpage for additional information and resources.

Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com.

This service is provided to you at no charge by U.S. Customs and Border Protection.

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