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Newsletter
Our monthly update for everyone interested in health and social care
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People who use mental health services are still not getting the support they need
Our latest survey of people using community mental health services finds that some people are not able to access care when they need it.
We asked over 14,000 people about their experiences of community mental health services. We found that 40% of the people who responded said they were were waiting too long for care. A third of people (33%) waited 3 months or more for their first treatment and 4 in 10 people said they did not receive any support while they waited.
We use the results from the annual survey to build an understanding of the risk and quality of services. Where survey findings provide evidence of a change to the level of quality, we use the results to inform our assessments.
Trusts use the results to identify and make the changes they need to improve the experience of people who use their services
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Join Julian Hartley in conversation with the Patient Association's Rachel Power
Sir Julian Hartley, our Chief Executive, will be taking part in a webinar to talk about his vision for re-building a trusted approach to regulation. He will also discuss his approach for leadership, and how regulation can help drive services to improve.
The event is being run by the Patients Association, an independent patient charity campaigning for improvements in health and social care for patients. It will be hosted by their Chief Executive, Rachel Power, from 9.30am on Friday 20 June.
The webinar is free and is open to healthcare providers, patient advocates, policymakers, and anyone who uses care services.
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Join us! Work for CQC
CQC staff have a wide range of skills and work across many disciplines.
Find out about roles within CQC, Healthwatch England, MNSI and the Office of the National Guardian.
Current vacancies include:
- Inspectors
- Commercial & Procurement Senior Lawyer
- Senior Business Analyst
- Specialist Advisor – General Medicine Consultant Doctors
- Second Opinion Appointed Doctors (SOADs)
Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts.
Most roles offer flexible locations with the choice to be home-based. See the individual job listings for more information.
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Spotting the red flags for harmful cultures in health care
The Patient Experience Library has published Responding to challenge, a research report looking at how to identify ‘red flags’ (early warning signals) and harmful patterns of behaviour in health and social care.
We commissioned the Patient Experience Library to look at warning signals from 10 years of avoidable harm inquiries in health and social care. The report uses real-life examples to show the red flags for what could indicate a poor culture.
The Patient Experience Library also developed a Red Flag Tracker tool. This is an online resource based on the evidence used for the report. The tool can help anyone who feels something is “not quite right” to check their initial concerns against evidence.
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Continuing our journey to improve and return to good regulation
In a blog published earlier this month, our Chief Executive, Sir Julian Hartley, talks about the importance of purpose in our work and the steps we’re taking to improve.
Julian writes about the latest phase of engagement to support this work, where we asked for feedback on a set of proposals that covered:
- Our purpose and vision
- What we should be aiming to achieve — our short and long-term goals
- How you want us to behave
- The principles that guide our regulation
Thousands of colleagues in CQC, people who work in health and social care, members of the public and other stakeholders have shared their thoughts on these proposals over the last few weeks.
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