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The independent regulator of
health and social care in England |
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12 March 2025
A regular update for providers and professionals about the changes we're making to improve how we work
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From today, we’re looking for feedback on a set of draft proposals for a new framework, which we’re calling the CQC Way
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Why CQC exists: Reconnecting to our core purpose of making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encouraging care services to improve
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What we aim to achieve: Setting medium and long-term priorities for our assessment and improvement work, addressing immediate needs, while ensuring we deliver effective regulation in the long term
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How we work: Setting shared values, and clear behavioural expectations for how CQC colleagues work together and how CQC works with providers
We’re collecting feedback through a secure and anonymous online platform. Thank you to the over 1000 people who signed up in advance to share feedback, you will receive an email today to let you know how to log in and let us know your thoughts.
If you haven’t signed up to the platform you can do that today and start feeding back.
We want to hear from as many people as possible, including people who work in health and social care, people who use services and stakeholders.
You can share your feedback between now and 26 March.
If you hold a registered role in a health or social care provider
If you are a registered person in a provider we regulate (for example, registered manager, nominated individual, or partner) you will have been signed up automatically to the platform.
You should have received an email with your username and password, with instructions on how to log in.
Use these details to log in and then give your feedback on our draft proposals. If you are having difficulties accessing the platform, contact the team: support@clevertogether.com
Our purpose is to make sure people receive safe and effective care, and to help providers improve.
We know that we lost focus on this while we were transforming the ways in which we work. Because of this, we are now taking immediate action to:
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make sure we can publish reports in a timely way
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increase the number of assessments
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clear our registration backlog
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act promptly on information of concern and notifications.
We also know that providers and other partners want us to work in a consistent way, to be treated with respect, and for our teams to have an in-depth understanding of the services we regulate.
To enable us to do this, we are also working to:
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make sure we have the right values that guide our work
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develop a set of behavioural expectations for how we’ll work together in CQC and work with providers, the public and stakeholders.
We’re calling this work the CQC Way. This work will run alongside and support the other improvement work we need to deliver.
We’re committed to developing this work in genuine partnership. We will be co-designing every aspect of it with our colleagues, providers, the public and other stakeholders.
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