How we make change happen
Read the latest update on our restraint, seclusion and segregation in hospitals and care services work from Debbie Ivanova, Deputy Chief Inspector of Adult Social Care.
CQC's regulatory sandbox
Round three of CQC's regulatory sandbox is now open for applications.
Supported by Department for Business, Energy and Industrial Strategy (BEIS) through its Regulators’ Pioneer Fund, the sandbox is a space where providers and innovators can help shape CQC's approach to regulating innovation.
Round three of this work is looking at personal assistants (PAs) and other micro-providers, and the umbrella organisations that support them.
If your organisation currently works in this area you can find out more and how to apply to join the sandbox on our website.
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New Care Management Matters column
In this month's column for Care Management Matters Kate Terroni talks about innovation and technology, encouraging providers to test their ideas in a safe and controlled environment.
Read the full column.
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Fire Door Safety Week
September 23 - 29th was #FireDoorSafetyWeek, launched in 2013 in response to a legacy of fire door neglect. The campaign hopes to raise awareness of the role that fire doors play in protecting life and property.
Often fire doors are neglected and not maintained properly, which can have devastating effects. Issues around the installation of fire doors are often seen by the fire service, and building owners are encouraged to check the operation and condition of their fire doors and report those that aren't satisfactory.
Resources and more information on how to ensure you are doing everything possible to maintain fire doors and more can be found on the Fire Door Safety Week website.
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A national recruitment campaign returns to help close the vacancy gap
In early October the Department of Health and Social Care will launch the second phase of the national adult social care recruitment campaign.
Developed in response to the sector’s urgent need to recruit quality staff, this campaign is designed to encourage people with the right values and skills to recognise the benefits of a career in adult social care.
At CQC, we fully support the campaign’s aim to attract the right people, and see it as an essential part of the wider mission to enable the sector to provide the highest quality of care. We also recognise that, by working together as a sector, we can increase the campaign’s impact and close the vacancy gap. Therefore, we strongly urge you to get involved.
Turning interest into action
As a care provider, this is a great opportunity for you to harness the interest generated by the national campaign and convert it into more candidates with the right values applying for your vacancies.
There are several ways you can do this:
- Use the free campaign resources to support your recruitment activity in the coming months, particularly during peak periods in October and January. Whether you operate nationally or locally, providing care services in residential homes or domiciliary settings, there are a range of materials available.
- Upload your vacancies to the DWP ‘Find a job’ website as well as your own jobs boards.
- Sign up to the campaign newsletter here
- Follow the campaign Facebook page and share key campaign messages on social media, using #everydaymakesadifference #workincare.
For more information and to access the campaign resources from early October, visit the campaign Resource Centre.
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The Local Government and Social Care Ombudsman’s Annual Review of Adult Social Care Complaints
The Local Government and Social Care Ombudsman is urging care providers to ensure they are signposting clients to its service at the end of their complaints processes.
The Ombudsman has issued its annual review of adult social care complaints this week, and highlights it is now upholding 66% of all investigations it completes
The report suggests there is still more to be done to encourage care providers to signpost clients to the Ombudsman if they are unhappy with their services, as the number of complaints it receives from people who pay for their care privately have levelled off.
Ombudsman Michael King said: “Public feedback depends on people knowing where to turn when they have a concern. The importance of good signposting and clear procedures remains my key message.”
Read more here.
Join CQC’s digital participation platform!
You can be involved in CQC’s work in different ways through the platform: reviewing documents, sharing your feedback through discussions, posting your own ideas, responding to surveys, and voting and commenting on the ideas of other users.
How do I sign up? It's easy! Follow the instructions on the sign up page.
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Other news and events
- Kate Terroni will be giving the keynote speech at the Care Show on Wednesday 9 October, discussing the future of social care. Kate will also be speaking at the Care show on 'Regulation - working with providers to understand the improvement journey'.
- On Thursday 10 October Dave James, Head of adult social care policy at CQC, will be speaking about 'CQC's approach to homecare providers' use of technology and how this is inspected' at the Care Show.
- Please complete this short survey to feedback on the impact of cancelled or rescheduled inspections.
Follow us on Twitter!
Keep up with our work with professionals and provider organisations in England by following us on Twitter @CQCProf.
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