Children and Young People's Survey 2016

The results from the 2016 children and young people's survey were published on 28 November 2017. You can find all results and technical details on our website.

We received feedback from over 34,500 children, young people and their parents or carers.

Please take a look at our video of the results aimed at children, and made and filmed by children.

Overall children and young people’s experiences of inpatient and day case care were mostly positive. The majority of children and young people said they were well looked after while in hospital, staff were friendly and that they received answers to their questions. Most parents and carers reported positive experiences for how their child’s pain was managed and for receiving enough information about new medication.

The survey results suggest there is scope for improvement in a number of areas, including:

•   Children and young people having enough things to do whilst in hospital
•   Involving children and young people in decision making
•   Being treated on age appropriate wards

Emergency Department Survey 2016

The results from the 2016 Emergency Department survey were published on 17 October 2017. You can find all results and technical details on our website.

We received feedback from over 45,000 people. For the first time this year, in addition to asking about experiences of those who used Type 1 A&E departments, the survey asked patients who had used Type 3 Services run by NHS acute trusts about their experiences.  Type 3 departments are otherwise known as Minor Injuries Units or Urgent Care Centres.  We will be looking to consider ways of expending the scope of this Emergency Overall patients were generally positive when answering questions about their interactions with staff (doctors and nurses). For example, most people said that they:

•     had enough time to discuss their health or medical problem
•     had confidence and trust in the doctors and nurses examining and treating them
•     were listened to
•     felt they were treated with respect and dignity.

However, there were less positive results for questions asking about:

•      receiving timely pain relief
•      emotional support (if needed)
•      information provision when leaving the emergency department.

Development work

We are continuing to undertake development work to improve the delivery of the survey programme and help boost response rates by undertaking pilot work alongside our two annual surveys. Depending on the results, it is hoped that innovative and efficient uses of data will become more common as the NHS Patient Survey Program continues its work.   

Community Mental Health Survey 2017

We ran four pilot studies alongside the main survey looking at strategies to improve response rates. The following interventions were piloted:

•    Redesigned CQC flyer
•    New pre-approach mailer
•    Redesigned questionnaire
•    Redesigned covering letters

Overall, the redesigned covering letters alone and the redesigned covering letters paired with the redesigned questionnaire generated the highest increase in response rates. For 18-35 year olds (a demographic group with low response rates across the survey programme), the combination of the redesigned questionnaire and redesigned covering letters appeared to be the most successful intervention to increase response rates. Results of this pilot can be found at: http://www.nhssurveys.org/survey/2013

Inpatient Survey 2017

The inpatient survey is running three pilots. The interventions being piloted are:

•     SMS reminders
•     faster postal reminders
•     and a combination of both.

We will use the pilot data to evaluate the intervention’s effectiveness and feasibility to be used for the main survey.

We are also looking to boost engagement with the survey through social media. Whether you wish to get involved or just observe please follow us @CareQualityComm and join the conversation with #InpatientExperience.  

During 2018 we will be testing new interventions with the aim of assessing whether we can encourage completion of questionnaires online.

Upcoming Surveys

For more information about current surveys and those coming up in 2018, please see the outline programme available on our website.

Community Mental Health Survey 2018

The 2018 survey is going through its redevelopment stage and fieldwork will start in February.

Maternity Survey 2017

Fieldwork for the survey has now closed. We expect to publish results on the 30th January 2018. Please keep an eye on our website for further information. For those on social media, we will be using #maternity2017 in online discussions. 

Inpatient Survey 2017

The survey is nearing the end of fieldwork, where many trusts are receiving the last of their responses.  Although this is a relatively quiet time for CQC, this is a busy time for the survey co-ordination centre, approved contractors, and trusts who conduct the survey in-house. Fieldwork for the inpatient survey spans four months, taking us into 2018. We appreciate all the efforts of those working hard throughout fieldwork to make the Inpatient Survey happen.