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When I was named the Deputy Executive Director of TREC and the Deputy Commissioner of TALCB in August of this year, part of my expanded role at the agency was to focus on the agency operations, particularly the frontline customer service aspects of licensing and call center performance. I am happy to report that over the last several months, due to the implantation of technological improvements, additional staff, and the hard work of existing staff, there has been a marked improvement in the overall performance of both.
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 From the Executive Director...
November is upon us and the football season in Texas is more than half done. What happens in the coming weeks makes all the difference for which teams make the playoffs. Some teams are getting better and others are struggling. I hope all your favorites are “growing stronger” as the season matures.
Our agency’s performance is certainly in the category of “getting stronger” every month. Read Tony Slagle’s report on our customer service trends and you will better understand our intense focus on improvement. Every day we work on issues that will streamline processes or remove impediments, and find better ways to serve and communicate with our stakeholders. Let us know how we are doing. We are always ready to listen to solid ideas for improving our performance.
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Hurricane Recovery Grants Announced
TREC has a great list of updated resources for consumers in Texas who may still be recovering from hurricane season. Most recently the Texas State Affordable Housing Cooperation (TSAHC) has announced new HEART Program Grant Availability and how to apply. Get all the information you need on our "Consumer Resources" page.
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Additional News
Check out our "Processing Dates" informational page and get all the information you need to know about your pending applications or renewals!
The most recent available numbers of licenses and complaints. These numbers will be updated each month, so check back for the most recent totals.
Check out the full list of the latest disciplinary actions taken by the Commission.
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Important Dates to Remember
- Agency Sunset Commission Hearing - Nov 14
- TREC Commission Meeting - Nov 15
- Thanksgiving Holiday - Agency Closed - Nov 22-23
Check the TREC website regularly for postings of all of our upcoming meetings.
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