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ITS and its vendors continue to work around the clock to contain the outage and restore service, prioritizing public safety and public-facing departments. A group called Royal initiated the attack. Chief Zielinski will brief the Public Safety Committee Monday, May 8.
As of 10 a.m. these are service updates:
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DPD and DFR service to residents is unaffected.
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911 calls continue to be received and dispatched.
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311 Calls are being answered but non-emergency service requests may be delayed.
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Courts are closed and LiveChat is inaccessible. All cases will be reset; jurors do not need to report for service and notices will be sent by mail.
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CSO – Saturday’s election is unaffected; Dallas County will share official information including results. Meeting notices are being posted and meetings may be viewed at dallascityhall.webex.com, dallascitynews.net/watch-live, and Spectrum channels 16 & 95 and AT&T U-verse at 99. Contracts may be delayed.
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Dallas Public Library All branches are open and in-person checkouts continue; online materials are currently unavailable.
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DWU Billing is unaffected; meter reading will be delayed. Only IVR can take credit card payments. Disconnections will be discontinued until the outage is resolved.
City Manager T.C. Broadnax has released the following statement:
"Since City of Dallas’ Information and Technology Services detected a cyber threat Wednesday morning, employees have been hard at work to contain the issue and ensure continued service to our residents. While the source of the outage is still under investigation, I am optimistic that the risk is contained. For those departments affected, emergency plans prepared and practiced in advance are paying off. We apologize for any inconvenience and thank residents for their understanding as we continue to work around the clock until this issue is addressed. For updates, please keep an eye on dallascitynews.net."
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