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Dallas – 311 is launching new service request
software, updating their website, and replacing the current Dallas 311 app with
the new OurDallas app.
The current 311
app will be taken down on Wednesday, Sept. 26 at 10 p.m., and online access for
residents will be removed beginning Friday, Sept. 28 at 4 p.m. to begin the
transition to the new system.
"While the app
and website are down, residents may dial 311 at any time to report an
issue while the app and website are temporarily disabled," Margaret
Wright, Assistant Director of the 311 Customer Service center, said. "Our
call center will be staffed with additional agents to handle the anticipated
increase in call volume during this time."
The new system will
be online on Oct. 1 and residents using the old 311 app will be directed to the
new OurDallas app available on the App Store and Google Play. The updated
system will make it easier for residents to request City
services. Please contact 311 at dallas311@dallascityhall.com
if you have questions or concerns regarding the new 311 service request
process.
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