Montana State Library sent this bulletin at 07/01/2024 10:21 AM MDT
Date: 7/01/2024
Updates from the Montana Shared Catalog
The MSC has a new Help Desk called ServiceNow. Users will need to have an Okta login to access the ticket system, but not for the Knowledge Base. For more information or to open a ticket, please visit: https://msl.mt.gov/libraries/library_services_support
Problem Discards
MSC Member Libraries,
Please see the Problem Discard file below for all MSC libraries.
The Problem Discard lists those items that could not be removed from your library this month. The list is organized alphabetically by library. Please check the list to see if any of your library’s items did not discard correctly.
Those interested in keeping a count of items discarded and deleted, can access this information through BLUEcloud Analytics. Please see the dossier, "Item Discards & Deletions - Count" in Shared Reports > Collection Information > Collection Counts. Using this report, you can get a count of items removed using the discard process. You can also track the number of items removed using the delete button. As with other data in BCA, counts will update each night. If you have any questions or need BLUEcloud Analytics credentials, please open a help desk ticket here: https://msl.mt.gov/libraries/library_services_support
