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Knowing the right questions to ask, creating and adapting customer surveys, and analyzing data in real-time and awesome dashboards is what they do best. Register to join us March 29th at 10am for #WebinarWednesday to find out how they can help you better serve your constituents and propel your digital transformation further!
Imagine if you implemented new online procedures that resulted in reducing the public's wait time from 5 to 3 minutes for DMV renewals. You'd be celebrating your success, right? What would you do if, all of a sudden, you started receiving tons of complaints regarding that process, and now have to find out what's going wrong? Enter Qualtrics who did just that for another state by diving into the procedure, creating pin-pointed customer surveys about each step, and discovering a flaw that caused people to give up before finishing the forms; thus, the wait time results decreased due to a failure, not an improvement, of the process. With Qualtrics' help, that DMV identified and fixed the issue so they could provide a better online experience for their customers.
Do you know if your procedures are working as expected for those who are using them? Qualtrics will show you how their tools can help you figure that out!
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