Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 03/28/2014 03:41 PM MDT

 

 

ETS Work Summary

Work Period of March 27-April 4, 2014

Routine Work within Regular Maintenance Periods

(ETS Regular Maintenance Periods: Sundays 5AM-7AM; Mondays 2AM-6AM; Tuesdays 4AM to 6AM)

Work Activity Planned for Monday, March 31, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Robert Anderson, Jeff, Sutter

Phone: 275-2440, 287-1985

Status: New Routine Request for ETS

 

Work to be done: Upgrade code on primary and backup wireless controllers.

Customer Impact: Users statewide will have limited to no wireless connectivity during the maintenance period.

Duration: 4 hours

 Work Activity Planned for Monday, March 31, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Routine Request for 6 School Districts

Work to be done: Migrate 6 school districts from the current RT MOE terminating at NWCC to the RT MOE terminating at Powell High School. The following county school districts will be migrated: Big Horn # 1; Big Horn # 2; Big Horn # 3; Big Horn # 4; Washakie # 2; and Park # 16. Routes will be update to reflect the changes.

Customer Impact: The 6 school districts listed above will have no external network connectivity during the maintenance period.

Duration: 4 hours

 Work Activity Planned for Monday, March 31, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: John Sullivan

Phone: 777-5109 or 287-9389

Status: New Routine Request for PDO/GAL

Work to be done: Reboot SG80 appliances at State Engineer’s Office (SEO) in Torrington and Public Defender’s Office (PDO) at Guardian Ad Litem (GAL) in Gillette.

Customer Impact: These sites will be down while the device reboots.

Duration: 4 hours

 Work Activity Planned for Monday, March 31, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Routine Request for ETS

Work to be done: Reconfigure DHCP options on Wyo-Guest controller to allow for more devices.

Customer Impact:  Users connected to Wyo-Guest in the Emerson building may have limited access during this maintenance. Users outside the Emerson will not be affected. Emerson Wyo-Guest users may need to disconnect and reconnect after 6:00 AM.

Duration: 4 hours

 Work Activity Planned for Tuesday, April 1, 2014 (4:00 AM to 6:00 AM)

 

Branch: Mainframe

Contact: Dan Finnegan

Phone: 208-484-8545

Status: Routine Work Request for ETS

Work to be done: Mainframe IPL.

Customer Impact: This work affects Mainframe customers during the IPL and anyone who needs Mainframe access during this time, as the Mainframe will not be available.

IPL’s must be done weekly in compliance with Software AG’s products requirements. The inability to do a weekly IPL could result in serious performance degradation to the applications on the Mainframe.

Duration: 15 minutes within the 2 hour work period.

Non-Routine and/or Urgent Work Requests

(Not in a Routine Work Period. Request could be by Special Agency Request.)

Work Activity Planned for Friday, March 28 (4PM) to Saturday, March 29, 2014 (4 AM)

 

Branch: Servers

Contact: Joe Peterson

Phone: 214-3059

Status: New Non-Routine Request for DOC/WMCI

Work to be done: Move DOC/WMCI (Torrington) shares from local file server to SONAS.

Special Agency Request: This work is being done on this day at this time at the request of WMCI Chief of Security, Robert Hults. All work has been coordinated Hults and Scott Nadeau, Field Tech on site.

Continuation of Previously Approved Work: NA

Customer Impact: Users at WMCI will not have access to shared folders until the move is complete and new share gpo’s are in place.

Duration: 12 hours

 Work Activity Planned for Friday, March 28, 2014 (8:00 PM to 9:00 PM)

 

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Non-Routine Request for WWCC

Work to be done: Replace the existing Cisco 7206VXR router with a Brocade ICX switch. Reconfigure WEN core router with updated routes to reflect this change.

Special Agency Request: Derek Robinson, CIO-WWCC, has requested this date and time for the work. All work has been coordinated through Robinson.

Continuation of Previously Approved Work: NA

Customer Impact: Users at Western Wyoming Community College (WWCC) will have limited network connectivity during this maintenance period.

Duration: 1 hour

 Work Activity Planned for Saturday, March 29, 2014 (9:00 AM to 6:00 PM)

Branch: Servers

Contact: Rob Anderson, Jason Haldeman

Phone: 777-7578, 777-2410

Status: New Non-Routine Request for WDE

Work to be done: Migrate 10 VM servers belonging to WDE domain to ETS hosts.

Special Agency Request: Work to be completed on Saturday at the request of WDE’s Aaron Roberts 777-8014, and has been coordinated with him.

Continuation of Previously Approved Work: NA

Customer Impact:  All websites, databases, and servers will be unavailable during this process.

Duration: 9 hours

 Work Activity Planned for Saturday, March 29, 2014 (8:00 AM to 10:00 AM)

 

Branch: Systems

Contact: Shawn Becker

Phone: 777-5736

Status: New Non-Routine Request for DWS/WC

Work to be done: Change user’s names to first, last for user table in the PowerSuite application.

Special Agency Request: All activities have been coordinated with the vendor StoneRiver, and program managers. Agency contact is Kelly Smith 777-6751.

Continuation of Previously Approved Work: NA

Customer Impact:  Affects entire Worker’s Compensation PowerSuite application environment. The application will not be available during the work period.

Duration: 2 hours

 Work Activity Planned for Sunday, March 30, 2014 (1:00 AM to 2:00 AM)

 

Branch: Development/Servers

Contact: Deana Goeken, Bryan Arp

Phone: 777-5038, 777-7630

Status: Non-Routine Request for DOC/WCIS

Work to be done: Reboot DOC/WCIS application server, CORR-WebFocus, using task scheduler.

Special Agency Request: This work has been requested by and coordinated with DOC’s Julie Tennant-Caine for this time period every Sunday.

Continuation of Previously Approved Work: This server reboot will occur every Sunday at 1:00 AM.

Customer Impact: The system will be unavailable for approximately 3 minutes during the reboot. DOC staff working during the 1:00 AM work period will be affected and have been advised of the recurring work by DOC management.

Duration: 1 hour

 Work Activity Planned for Saturday, March 29, 2014 (7:00 AM to 5:00 PM)

 

Branch: Servers

Contact: Jason Haldeman

Phone: 777-2410

Status: New Non-Routine Request for ETS

Work to be done: Update Dell Chassis firmware and OS. Perform switch software upgrades to alleviate current issues encountered.  This work is being performed outside the normal maintenance period due to the potential length of time required to perform this task.

Special Agency Request: NA

Continuation of Previously Approved Work: NA

Customer Impact:  Customers should not experience any outage as we perform this work.

Duration: Up to 10 hours

 Work Activity Planned for Tuesday, April 1, 2014 (8:00 AM to 10:00 AM)

Branch: Network

Contact: RJ Anderson

Phone: 275-2440

Status: New Non-Routine Request for Sheridan 2 Elem School

Work to be done: Migrate Sheridan 2 Elementary School to 10GB MOE. The current connection is a T1 between the inside and outside routers.

Special Agency Request: Customer (Wade) has requested and agreed with this work date and time, and has coordinated the work on his end with the ETS staff.

Continuation of Previously Approved Work: NA

Customer Impact: Sheridan Elementary will lose connectivity to network while the new MOE is plugged in.

Duration: 2 hours

 Recurring Weekly Maintenance Work Activities

(ETS Work Activities that occur each week within the same maintenance period.)

 

Branch: Mainframe

Contact: Julie Arp

Phone: 777-5827

Status: Recurring Routine Work

Work to be done: Mainframe IPL (Initial Program Load) expected duration of 15 minutes or less on Tuesdays from 4:00 AM to 6:00 AM.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

IPL’s must be done weekly in compliance with Software AG’s products requirements. The inability to do a weekly IPL could result in serious performance degradation to the applications on the Mainframe.

Duration: 15-30 minutes within the 2 hour period.

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

 

You are subscribed to the

ETS Scheduled IT Work

This information has recently been updated, and is now available.