Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 03/21/2014 11:29 AM MDT

 

 

ETS Work Summary

Work Period of March 20 to 28, 2014

Work Activity Planned for Friday, March 21 (5PM) to Sunday March 23, 2014 (PM)

Branch: Service Delivery

Contact: Nate Swan, Steven Cox, Cindy Kutsulis

Phone: 286-8089, 275-2154, 214-0042

Status: New Single Agency Request for DWS

Work to be done: Migrating the Standards and Compliance Division of DWS to the enterprise. All client systems and file servers will be offline beginning at 5 PM on Friday, March 21st through 8 PM on Sunday, March 23rd.

Customer Impact: All client systems and file servers will be offline beginning 3/21 at 5 PM through 3/23 at 8 PM. All ETS teams involved have been coordinated with, as well as agency leadership and staff. This work affects only DWS.

Duration: Friday, 5 PM, March 21st through Sunday, 8 PM, March 23rd.

 Work Activity Planned for Friday, March 21, 2014 (4:30 PM to 5:00 PM)

Branch: Network

Contact: RJ Anderson

Phone: 275-2440

Status: New Non-Routine Request for Charter Comms/ETS

Work to be done: Charter has lost access to the media converter that places the Hobbs Building (BON and BOM) on the MOE. This piece of equipment will have to be rebooted.

Customer Impact: The MOE will not be accessible while the media converter is down. Customers will lose connectivity to the Internet while this is happening. Charter (vendor) has requested this work window, and it has been approved by Debbie at BOM and Cindy at BON.

Duration: 30 minutes or less

 Work Activity Planned for Saturday, March 22, 2014 (8:00 AM to 5:00 PM)

Branch: Network

Contact: John Sullivan, Mark Emery, Sharon Ross

Phone: 777-5109, 777-3476, 777-5359

Status: New Non-Routine Request for ETS

 

Work to be done: Upgrade the firewall multi-domain management servers. This needs to be upgraded before the firewall gateways can be upgraded to software versions that have necessary updates.

Customer Impact: There should be no impact to customers as this will only affect the management servers.

Duration: 8 hours

 Work Activity Planned for Saturday, March 22, 2014 (9:00 AM to 7:00 PM)

Branch: Servers

Contact: Rob Anderson, Jason Haldeman

Phone: 777-7578, 777-2410

Status: New Single Agency Request for WDE

Work to be done: Migrate 14 VM servers belonging to WDE domain to ETS hosts. Work to be done on this date and time at the request of WDE’s Aaron Roberts 777-8014.

Customer Impact: All websites, databases, and servers will be unavailable during this process.

Duration: 10 hours

 Work Activity Planned for Saturday, March 22, 2014 (7:00 AM to 5:00 PM)

Branch: Servers

Contact: Jason Haldeman

Phone: 777-2410

Status: New Non-Routine Request for ETS

Work to be done: Update the Dell Chassis firmware and OS. Perform switch software upgrades to alleviate current issues.

Customer Impact: Customers should not be impacted by this work. This work is being performed outside of normal maintenance windows due to the length of time estimated to complete the work.

Duration: 8 hours

 Work Activity Planned for Sunday, March 23, 2014 (5:00 AM to 7:00 AM)

Branch: Unified Comms and CCI

Contact: Tom Herdt

Phone: 777-3381

Status: New Routine Request for ETS/UC and CCI

Work to be done: Apply windows updates on modular messaging application servers, and do the quarterly reboot for cleanup.

Customer Impact: There should be no customer impact during the work. Voicemail services will be available during work. Only one server will be unavailable at a time. Services are duplicated on servers and after hours traffic can be accommodated on one server.

Duration: 2 hours

 Work Activity Planned for Sunday, March 23, 2014 (9:00 AM to 1:00 PM)

Branch: Server

Contact: Adam Kinney

Phone: 777-7140

Status: New Single Agency Request for PDO

Work to be done: Migrate the Public Defender Office (PDO) web server to the wyo.gov domain. Change programming to reflect the new domain.

Customer Impact: The public web site will be unavailable during this time. Users will now be able to log into the employee website using their wyo.gov credentials. This date and time was selected by and coordinated with PDO staff, and Ryan Roden, Dep. Public Defender.

Duration: 4 hours

 Work Activity Planned for Monday, March 24, 2014 (5:00 AM to 6:00 AM)

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Single Agency Request for DWS at CBC

Work to be done: Reboot CES switch in Cheyenne Business Center (CBC) on Pershing Blvd. VOIP will be installed in the CBC and the reboot is required in order to increase the system-max of virtual interfaces.

Customer Impact: Users in the CBC will have no network connectivity during the maintenance window.

Duration: 1 hour

 Work Activity Planned for Monday, March 24, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Mark Emery

Phone: 777-3476

Status: New Non-Routine Request for ETS

Work to be done: Remote session with Checkpoint RND on 61k firewall.

Customer Impact: There should not be any impact to customers as this work will all be done on a standby chassis.

Duration: 4 hours

 Work Activity Planned for Monday, March 24, 2014 (4:00 AM to 5:00 AM)

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Routine Request for ETS

Work to be done: Install redundant power supply in the Herschler border router (ctd-06)/

Customer Impact: No negative customer impact is expected. Power supplies in Cisco 6504’s are hot swappable.

Duration: 1 hour

 Work Activity Planned for Tuesday, March 25, 2014 (4:00 AM to 6:00 AM)

Branch: Mainframe

Contact: Julie Arp, Dan Finnegan

Phone: 777-5827, 208-484-8545

Status: New Routine Request for ETS

Work to be done: IPL JB21 (BKUP LPAR) on mainframe with updated z/OS system volume SYSZC1 to introduce and validate a z/OS1.13 compatible system level into the sysplex.

Customer Impact: No expected customer impact.

Duration: 2 hours

 Work Activity Planned for Friday, March 28, 2014 (8:00 PM to 9:00 PM)

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Single Agency Request for WWCC

Work to be done: Replace the existing Cisco 7206VXR router with a Brocade ICX switch. Reconfigure WEN core router with updated routes to reflect this change.

This work is being performed for Western Wyoming Community College (WWCC) at their request for date and time and coordinated with WWCC CIO Derek Robinson.

Customer Impact: Users at WWCC will have limited network connectivity during this maintenance.

Duration: 1 hour

 Recurring Weekly Maintenance Work Activities

Branch: Mainframe

Contact: Julie Arp

Phone: 777-5827

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

 

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