Wyoming ETS no topic Update

Branch: Servers

Contact: Rob Anderson, WDE Aaron Roberts, and Jason Haldeman

Phone: 777-7578, 777-8014, and 777-2410

Status: New Single Agency Request for WDE

Work to be done: Migrate 13 VM servers belonging to the wyedu domain to ETS hosts.

Customer Impact: This WDE work was requested by and coordinated with Aaron Roberts at WDE. It affects no other agency.

Duration: All websites, databases, and servers will be unavailable during this process.

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Single Agency Request for Platte Co. SD#1

Work to be done: Install an ICX switch at Platte Co. SD#1, and reconfigure the WEN Core router to reflect this change. Migrate SD#1 off the existing legacy DS3 and onto the CenturyLink 100 Mbps MoE.

Customer Impact: All Platte Co. SD#1 devices will have limited network connectivity while the maintenance is being performed.

Duration: 2 hours

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: New Single Agency Request for Laramie Co. SD#2

Work to be done: Install an ICX switch at Laramie Co. SD#2, and reconfigure both the district and WEN Core routers to reflect these changes.

Customer Impact: Laramie Co. SD#2 will have limited network connectivity while the maintenance is being performed.

Duration: 2 hours

Branch: Servers

Contact: Jason Haldeman

Phone: 777-2410

Status: New Non-Routine Request for ETS

Work to be done: Update the Dell Chassis firmware and OS. Perform switch software upgrades to alleviate some current issues.

Customer Impact: Customers should not experience any outage as this work is performed.

Duration:   9 hours

Branch: Solutions

Contact: Shawn Becker

Phone: 777-5736

Status: New Single Agency Request for DWS-WC

Work to be done: Mini-Conversion for Dept. of Workforce Services-Worker’s Comp PowerSuite application.

Customer Impact: This work will affect the entire Worker’s Compensation PowerSuite application environment. The application/system will not be available during the work period. All activities have been coordinated with the vendor and program managers.

Duration: All day both Saturday, March 15^th, and Sunday, March 16^th.

Branch: Systems

Contact: Matt Boyd

Phone: 777-6516

Status: New Non-Routine Request for ETS

Work to be done: Finish installing and configure the second Solar Winds server at HDC to provide failover and fault tolerance capabilities for the system.

Customer Impact: The system may become somewhat sluggish as the failover node is configured as a clone of the production server.

Duration: Up to 4 hours

Branch: Servers

Contact: Dominic Miluk

Phone: 777-2410

Status: New Single Agency Request for DCI

Work to be done: Move DCI’s WySOR database files to new logical partition on the same server.

Customer Impact: DCI and WySOR users will not be able to use the WySOR application until the work is complete. This work was requested by and coordinated with DCI SOR staff and DCI vendor AiC.

Duration: Downtime will be approximately 30 minutes within the 2 hour work window.

Branch: Technical Operations

Contact: George Ackerson, Todd Ehardt, or Dax Padilla

Phone: 777-8086, 777-5032 and 777-5022

Status: New Non-Routine Request for ETS

Work to be done: Perform the periodic maintenance of the UPS located in the Emerson Data Center (EDC).

Customer Impact: Routine testing of the UPS’s. No customer impact is expected.

Duration: 8 hours

Branch: Servers

Contact: Jason Haldeman

Phone: 777-2410

Status: New Routine Request for ETS

Work to be done: Update the ESX hosts that make up the LIQ cluster.

Customer Impact: Customers should not experience any outage as this work is performed.

Duration: 2 hours

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM, as needed, and continuing until removed from the recurring work section.

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Mainframe

Contact: Julie Arp

Phone: 777-5827

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work for WYDOT

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will be performed from 8:00 AM to 8:00 PM, and continue every Saturday (as needed) until such time as removed from the recurring work section.

Branch: Servers

Contact: Rich McAtee

Phone: 777-6368

Status: Recurring Work for WDH

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday continuing (as needed) from 8:00 AM to 8:00 PM until removed from the recurring work section.

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work for DFS

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3^rd) weekend from 7:00 AM on Saturday until Noon on the following Sunday (as needed) until such time as removed from the recurring work section.

Branch: Network

Contact: Rob Anderson and Josh Krzywicki

Phone: 777-7578 and 777-5116

Status: New Single Agency Recurring Request for WDE

Work to be done: Apply all critical Microsoft patches to all Dept. of Education (WDE) servers; and update firmware on Equalogic Storage Arrays.

Customer Impact: All websites, databases, and servers will be unavailable during this work process.

Duration: 4 hours each Thursday from 7:00 PM to 11:00 PM, and continuing until removed from the recurring work section.

Branch: Servers

Contact: Deana Goeken or Bryan Arp

Phone: 777-5038 or 777-7630

Status: Recurring Single Agency Request for DOC

Work to be done: Reboot the WCIS server CORR-WebFocus using task scheduler.

Customer Impact: This work affects only users at Dept. of Corrections. System will be unavailable for approximately 3 minutes during the reboot.

Duration: Every Sunday at 1:00 AM. Reboot should only cause a 3 minute interruption, but server may be down longer for testing, and/or other maintenance. Technical staff will advise DOC if this occurs.