Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 02/07/2014 12:01 PM MST

 

 

ETS Work Summary

Work Period of February 6-13, 2014

Work Activity Planned for Saturday, February 8, 2014 (7:00 AM to 7:00 PM)

Branch: Servers

Contact: Jason Haldeman

Phone: 777-2410

Status: New Non-Routine Request

Work to be done: Update the Dell Chassis firmware and OS; and perform switch software upgrades to alleviate two current issues that we are experiencing.

Customer Impact: Customers should not experience any outage as the work is performed.

Duration: Up to 12 hours

 Work Activity Planned for Sunday, February 9, 2014 (5:00 AM to 7:00 AM)

Branch: Unified Communications

Contact: Evonne Rogers

Phone: 777-5072

Status: New Routine Request

 

Work to be done: Reboot the IQ Server to clear phantom calls in the queue.

Customer Impact: The customer’s “calls in queue” will be correct after the reboot.

Duration: 2 hours

 Work Activity Planned for Monday, February 10, 2014 (2:00 AM to 6:00 AM)

 

 

Branch: Network

Contact: Jeff Sutter

Phone: 307-287-1985

Status: New Routine Request

Work to be done: Update IOS on switches in the following offices. Locations affected in Cheyenne include old Qwest Bldg. (College America), State Labs, Bishop, JFRC, Hobbs (Boards of Medicine and Nursing), Woodson, Wyott, Motor Pool, US Bank, Hansen, 700 West 21st, Rex Warehouse, Unicover, South East Tourism, and Yellowtail (PEPLS and WDC) offices, as well as the Casper West Midwest/North David/Center St., Casper Werner Court, Casper Oil & Gas, Sheridan Rockwell, Sheridan DOC, Powell Combined Office Space, Worland Boy’s School, Douglas LEA, and the Gillette Combined Office Space.

Customer Impact: There will be limited to no network connectivity during this maintenance window in all the above noted facilities. This includes computers, servers, phones, wireless, video, Honeywell, Johnson Control, EBI, HVAC, UPSs, and any other network devices. Estimated downtime is 5 minutes per switch stack.

Duration: 4 hours

 Work Activity Planned for Monday February 10, 2014 (5:00 PM to 6:00 PM)

Branch: Network

Contact: Jeff Sutter

Phone: 307-287-1985

Status: New Non-Routine Request

Work to be done: Replace current switch with POE switch at the Cheyenne Motor Pool on 19th Street.

Customer Impact: Devices connected will have no network connectivity while the switch is being replaced. This will affect all network devices in the Motor Pool, but will not affect the Wyott Bldg. or Central Mail connectivity.

Duration: Approximately 1 hour

Work Activity Planned for Monday February 10, 2014 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Ben Ward or RJ Anderson

Phone: 777-8091 or 777-6807

Status: New Routine Request for DWS

Work to be done: Migrate Dept. of Workforce Services (DWS) off of rtr-0220 onto 7K’s – VRF is already created.

Customer Impact: The customer will be down during the migration. Post window local and MoE users will have significantly increased bandwidth with the removal of the current 100 Mbps bottleneck.

Duration: 4 hours

 Recurring Weekly Routine Maintenance Work Activity

Branch: Mainframe

Contact: Julie Arp

Phone: 777-5827

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

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ETS Scheduled IT Work

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