Wyoming ETS no topic Update

Branch: ETS Migration Team

Contact: Sharon Ross, and David Mathis

Phone: 777-5359 and 777-3492

Status: New Single Agency Request for SEO

Work to be done: Will segment the previous network, create additional VLAN 633 user net and route, refresh 60 desktops, and migrate to the wyo.gov domain.

Customer Impact: All State Engineer’s Office users, including field offices will have no connectivity during the maintenance window. There will be no Citrix connectivity from the outside as well. All potentially affected users and tech staff have been advised of the work and its interruptions.

Duration: From Friday, January 10^th at 6PM to Saturday, January 11^th, 2014 at 6PM.

Branch: Network

Contact: Ben Wolff

Phone: 777-5058

Status: New Single Agency Request for WEN

Work to be done: Perform hardware and software upgrades, network device install and recovery of obsolete devices. District Techs will be onsite at all locations for the work.

Customer Impact: Each district network will be down for a short period of time. District tech directors will be doing the majority of the work, and ETS will provide assistance as needed. ETS tech staff will advise the NOC when each site is supplied with the needed equipment before the sites are taken down by WEN tech staff. Districts Affected:

Fremont 1 - Chris Brown   307 332 4711

Fremont 6 - Albert Booky   307 856 7970

Fremont 21 - Katie Swistowics   307 332 0142

Washakie 1 - Kathy Wise   307 347 2412

Big Horn 2 - Denise Harrison   307 548 6553

Duration: From Monday, January 13, 2014 to Sunday, January 19, 2014. Each district will schedule individually and advise before work begins at each site.

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM.

Work will normally not be performed during Holidays unless an emergency should arise.

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Mainframe

Contact: Sarah Chapman

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work for WYDOT

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will be performed from 8:00 AM to 8:00 PM, and continue every Saturday (as needed) until such time as removed from the recurring list.

Branch: Servers

Contact: Rich McAtee

Phone: 777-5091

Status: Recurring Work for WDH

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday continuing (as needed) from 8:00 AM to 8:00 PM.

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work for DFS

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3^rd) weekend from 7:00 AM on Saturday until Noon on the following Sunday (as needed) until such time as removed from the recurring list.

Branch: CCI and UC

Contact: Tom Herdt and Darren Walker

Phone: 777-3381 and 777-3383

Status: Recurring Work

Work to be done: Perform routine patches and firmware updates on Avaya Servers, Media Gateways, and Circuit Packs.

Customer Impact: Installs will interrupt service to devices on the individual gateway or circuit packs for approximately 10 minutes each. Users at 24 X 7 locations will be contacted before commencement of work.

Duration: 2 hours each Sunday 5:00 AM to 7:00 AM; and each Tuesday 4:00 AM to 6:00 AM.

Branch: Network

Contact: Rob Anderson and Josh Krzywicki

Phone: 777-7578 and 777-5116

Status: New Single Agency Recurring Request for WDE

Work to be done: Apply all critical Microsoft patches to all Dept. of Education (WDE) servers; and update firmware on Equalogic Storage Arrays.

Customer Impact: All websites, databases, and servers will be unavailable during this work process.

Duration: 4 hours each Thursday from 7:00 PM to 11:00 PM.