Wyoming ETS no topic Update

Branch: Unified Comms

Contact: Summer Wasson

Phone: 777-5318

Status: New Routine Request

Work to be done: TMS – verify DNS settings, backup all video endpoints. Endpoints – verify DNS settings, adjust persistent template, backup old Bluecat addresses.

Customer Impact: No connectivity during work period.

Duration: 1 hour

Branch: Servers

Contact: Shannon Walker

Phone:777-3605

Status: Single Agency Request for DFS

Work to be done: Move Dept. of Family Services (DFS) server equipment from the Hathaway building to the Emerson building, and remove surplus equipment.

Customer Impact: DFS offices will not have access to any applications. This will affect WYCAPS, POSSE, LIEAP, and Office Suite applications statewide for DFS offices.

Duration: Saturday, November 16^th at 7:00 AM to Monday, November 18^th at 6:00 AM.

Branch: Network

Contact: Sharon Ross

Phone: 777-5359

Status: Single Agency Request for SEO

Work to be done: Migrate rules from State Engineer’s Office (SEO) ASA’s to the internal firewall. The remainder of the SEO networks will terminate on the internal firewall after the maintenance. Then relocate SEO server DMZ networks to internal firewall. All SEO rules from their current ASA will be migrated to the internal firewall.

Customer Impact: All SEO office users, including field offices, will have no connectivity during the maintenance window. There will be no connectivity from the outside as well. SEO server migration team has been notified.

Duration: 2 hours

Branch: Network

Contact: Ben Ward and Daniel Schmidt

Phone: 777-8091 and 777-8589

Status: New Routine Request

Work to be done: Reboot 7K switches.

Customer Impact: All users could be down during reboot depending on their network configuratio9n. System is designed to roll-over but some areas are only connected to one 7K.

Duration: 4 hours

Branch: Systems

Contact: Todd Ehardt

Phone: 777-5032

Status: New Non-Routine Request

Work to be done: 5 APC version upgrades to be done every other day for the next 2 to 3 weeks with a tentative end date of December 6, 2013 as long as there are no technical difficulties when new software versions are applied.

Customer Impact: There should be little impact other than minimal downtime to our HDC monitoring system during system reboots to apply new software versions.

Duration: Every other day from November 18 to December 6, 2013.

Branch: Systems

Contact: Josh Krzywicki

Phone: 777-5116

Status: New Routine Request

Work to be done: Power down and retire Bluecat servers, and old WEN DNS servers, and old external DNS server Curly and Anarchy.

Customer Impact: There is the possibility for customers who did not make the requested changes to have DNS problems. Notifications were sent out to WEN Bulletin prior to the July 13, 2013 go-live for DNS Made Easy solution.

Duration: Approximately 10 minutes within the 30 minute window.

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work for WYDOT

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will be performed from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

Branch: Servers

Contact: Rick Cox

Phone: 777-6368

Status: Recurring Work for WDH

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday continuing (as needed) from 8:00 AM to 8:00 PM.

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work for DFS

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3^rd) weekend through the end of 2013 from 7:00 AM on Saturday until Noon on the following Sunday.

Branch: CCI and UC

Contact: Tom Herdt and Darren Walker

Phone: 777-3381 and 777-3383

Status: Recurring Work

Work to be done: Perform routine patches and firmware updates on Avaya Servers, Media Gateways, and Circuit Packs.

Customer Impact: Installs will interrupt service to devices on the individual gateway or circuit packs for approximately 10 minutes each. Users at 24 X 7 locations will be contacted before commencement of work.

Duration: 2 hours each Sunday 5:00 AM to 7:00 AM; and each Tuesday 4:00 AM to 6:00 AM.

Branch: Network

Contact: Rob Anderson and Josh Krzywicki

Phone: 777-7578 and 777-5116

Status: New Single Agency Recurring Request for WDE

Work to be done: Apply all critical Microsoft patches to all Dept. of Education (WDE) servers; and update firmware on Equalogic Storage Arrays.

Customer Impact: All websites, databases, and servers will be unavailable during this work process.

Duration: 4 hours each Thursday from 7:00 PM to 11:00 PM.