Wyoming ETS no topic Update

Branch: Service Delivery Team 1

Contact: Roy Ray

Phone: 274-1857

Status: New Single Agency Request for DCI

Work to be done: Migrate DCI data to new file server for the Cheyenne Administrative Office. We will begin the migration and cutover to the new server on Friday, October 18^th.

Customer Impact: Customer’s data will be offline until the work is complete. The work was requested and authorized by the DCI Director and Deputy Director.

Duration: Friday, October 18, 2013 (5:00 PM) to Sunday, October 20, 2013 (10:00 PM).

Branch: Servers

Contact: Josh Soffe and Dominic Miluk

Phone: 777-5083 and 777-5765

Status: New Non-Routine Request

Work to be done: Migrate PublicSQL/SPPublicSQL instance data off of the EMC Clarion to new hardware. This will require the PublicSQL/SPPublicSQL instance to be taken offline for the data copy. All applications connected to this instance will be offline.

Customer Impact: This work will affect the following: ETS Public SharePoint Sites, Secretary of State, DOT (MVR and SolarWinds DB), Retirement, Public Service Commission, Business Council, Amber Alert, Livestock Board, Homeland Security, and A&I-HR.

Duration: Work will begin on Saturday, October 19, 2013 (8:00 AM) and conclude Sunday, October 20, 2013 (11:00 PM).

Branch: Network

Contact: Jeffrey Sutter

Phone: 287-1985

Status: New Non-Routine Request

Work to be done: Migrate the fifth (5^th) Floor Hathaway switch stack’s uplink from Hathaway CES to Hathaway 5Ks. This will provide redundancy and higher bandwidth to the 5^th Floor switch.

Customer Impact: Users connected to the 5^th Floor Hathaway Switch Stack (DFS, SFC, and CCC) will have limited connectivity during the maintenance. This includes wireless users on the 5^th Floor Hathaway.

Duration: 1 hour

Branch: Network

Contact: Jeff Sutter

Phone: 287-1985

Status: Single Agency Request for DFS – Previously Approved

Work to be done: Migrate DFS field office router, Rtr-0217, from the Hathaway to EDC2. DFS Offices with MoE connections will be migrated to the DFS VRF on the core 7Ks, and offices with dedicated lines will remain on Rtr-0217. The DFS VRF will still route traffic through the existing DFS ASA firewall. Replace the DFS core switch stack with new 3750X switch stack. Reconnect port-aggregator connection with Twinax to replace CX-4 connectors. Renumber VLANs in accordance with ETS internal network on all DFS used Hathaway switches, including the new Core switch stack and the HP port-aggregator, and the DFS ASAs.

Customer Impact: All DFS office users, including field offices, will have limited to no connectivity during this maintenance window.

Duration: 12 hours

Branch: Mainframe

Contact: Dan Finnegan and Alan Wolf

Phone: 208-484-8545 and 307-777-5009

Status: New Routine Request

Work to be done: Modify RACF settings to comply with IRS requirements to be completed by January 21, 2014.

Customer Impact: No impacts expected.

Duration: 2 hours

Branch: Mainframe

Contact: Ed Lackman

Phone: 307-259-8210

Status: New Non-Routine Request

Work to be done: Reorder (defragment) the DFHSM control data sets.

Customer Impact: Will not be able to restore data sets from backups during this time. There will be no changes for mainframe users after the work is performed.

Duration: 1 hour

Branch: Network

Contact: Ben Ward and Daniel Schmidt

Phone: 777-8091 and 777-8589

Status: New Routine Request

Work to be done: Upgrade 7K switches. Also troubleshoot and fix bad card connecting to EDC2-2K-J1-3. The second will have little impact.

Customer Impact: Users will be down during the work period.

Duration: 4 hours

Branch: Systems

Contact: Eric Lopez and Rich McAtee

Phone: 777-7963 and 777-5091

Status: New Routine Request

Work to be done: Automated WYO.GOV active directory maintenance.

Customer Impact: No customer impact.

Duration: 2 hours

Branch: Network

Contact: Rob Anderson and Josh Krzywicki

Phone: 777-7578 and 777-5116

Status: New Single Agency Recurring Request for WDE

Work to be done: Apply all critical Microsoft patches to all Dept. of Education (WDE) servers; and update firmware on Equalogic Storage Arrays.

Customer Impact: All websites, databases, and servers will be unavailable during this work process.

Duration: 4 hours each Thursday from 7:00 PM to 11:00 PM. This will become permanently Recurring Work from this date.

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will be performed from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

Branch: Servers

Contact: Rick Cox

Phone: 777-6368

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday continuing (as needed) from 8:00 AM to 8:00 PM.

Branch: Systems

Contact: Henk Meyer, and Mike Budzinak

Phone: 777-3606 and 777-5613

Status: Recurring Work

Work to be done: Install updates, patches and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3^rd) weekend through the end of 2013, from 7:00 AM on Saturday until 12:00 PM (Noon) on the following Sunday.

Branch: CCI and UC

Contact: Tom Herdt and Darren Walker

Phone: 777-3381 and 777-3383

Status: Recurring Work

Work to be done: Perform routine patches and firmware updates on Avaya Servers, Media Gateways, and Circuit Packs.

Customer Impact: Installs will interrupt service to devices on the individual gateway or circuit packs for approximately 10 minutes each. Users at 24 X 7 locations will be contacted before commencement of work. 

Duration: 2 hours each Sunday 5:00 AM to 7:00 AM; and each Tuesday 4:00 AM to 6:00 AM.

Branch: Network

Contact: Rob Anderson and Josh Krzywicki

Phone: 777-7578 and 777-5116

Status: New Single Agency Recurring Request for WDE

Work to be done: Apply all critical Microsoft patches to all Dept. of Education (WDE) servers; and update firmware on Equalogic Storage Arrays.

Customer Impact: All websites, databases, and servers will be unavailable during this work process.

Duration: 4 hours each Thursday from 7:00 PM to 11:00 PM.