Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 10/04/2013 02:48 PM MDT

 

 

ETS Work Summary

Work Week of October 3 to 10, 2013

Work Activity Planned for Saturday, October 5, 2013 (12:00 PM to 2:00 PM)

Branch: LSO

Contact: Patty Wells

Phone: 777-7881

Status: New Urgent Planned Work for LSO

 

Work to be done: Failing UPS batteries in the Capitol Server Room will be replaced.

Customer Impact: Users in the Capitol, including LSO, STO, and SOS may be without power intermittently during the work period.

Duration: 2 hours

 Work Activity Planned for Sunday, October 6, 2013 (3:00 AM to 7:00 AM)

 

Branch: ETS Ops

Contact: Ron Newnum

Phone: 777-5051 or 286-0587

Status: New Urgent Non-Routine Work for ETS Ops

 

Work to be done: Repair circuit breaker on main UPS in the Emerson Building.

Customer Impact: Outages will occur for most customers while the UPS is shutdown.

Duration: 4 hours – For more information please see link below.

Wyoming Technology Outage Notification

This information has recently been updated, and is now available, please click the following link:

Important message from Enterprise Technology Services (ETS) in Cheyenne

http://wyooutage.blogspot.com/

 

 Work Activity Planned for Monday, October 7, 2013 (2:00 AM to 6:00 AM)

Branch: Network

Contact: Ben Ward

Phone: 777-8091

Status: New Single Agency Request for DFS and CCC

Work to be done: Replace batteries on the third floor switch stack UPS unit.

Customer Impact: Dept. of Family Services (DFS) and Community College Commission (CCC) on the Hathaway third floor will have no connectivity during the maintenance window.

Duration: 4 hours

 Work Activity Planned for Monday, October 7, 2013 (2:00 AM to 6:00 AM)

 

Branch: Network

Contact: Rob Anderson

Phone: 287-1985

Status: New Routine Request

Work to be done: Place Hathaway fifth floor switches on battery backup.

Customer Impact: Dept. of Family Services (DFS), Community College Commission (CCC), and School Facilities Commission (SFC) users on the fifth floor of the Hathaway will have limited or no network connectivity during the maintenance window.

Duration: 4 hours

 Work Activity Planned for Monday, October 7, 2013 (2:00 PM to 5:00 PM)

Branch: Network

Contact: Mark Emery, Eric Lopez and Ann McNees

Phone: 777-3476, 777-7963 and 231-9228

Status: New Single Agency Request for DCI

Work to be done: Change Riverton DCI office to a new IP address space.

Customer Impact: DCI employees in the Riverton office will not have access to the network while the IP change is being made.

Duration: 3 hours

 Recurring Weekly Maintenance Work Activities

 

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM

 

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

 

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 

 

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will continue every Saturday through December 28, 2013.

 

 

Branch: Servers

Contact: Rick Cox

Phone: 777-6368

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday continuing (as needed) from 8:00 AM to 8:00 PM.

 

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3rd) weekend through the end of 2013 from 7:00 AM on Saturday until Noon on the following Sunday.

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

 

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ETS Scheduled IT Work

This information has recently been updated, and is now available.