Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 09/13/2013 11:50 AM MDT

 

 

ETS Work Summary

Work Week of September 12-18, 2013

Work Activity Planned for Friday, September 13, 2013 (5:00 PM to 10:00 PM)

Branch: Servers

Contact: Adam Kinney

Phone: 777-7140

Status: New Single Agency Request for DOC

 

Work to be done: Make group policy change to reflect new path to DOC R-Drive with final compare and copy.

Customer Impact: R-Drive will be unavailable during this time.

Duration: Up to 5 hours

 Work Activity Planned for Sunday, September 15, 2013 (5:00 AM to 7:00 AM)

Branch: Servers

Contact: Rich McAtee

Phone: 777-5091

Status: New Routine Request

Work to be done: Uninstall SEP client from Wyo-Allen and Wyo-Hancock domain controllers, reboot servers, then reinstall SEP.

Customer Impact: There should be no customer impact.

Duration: 2 hours

 

Branch: Unified Comms

Contact: Evonne Rogers

Phone: 777-5072

Status: New Routine Request

Work to be done: Change/install the relay gateway to the current gateway relay.wyo.gov and test reporting email for Avaya IQ (add) and Avaya VPMS (change). Reboot both servers.

Customer Impact: Customers will be able to receive reports via email after this change.

Duration: 2 hours

 Work Activity Planned for Tuesday, September 17, 2013 (4:00 AM to 6:00 AM)

Branch: Servers

Contact: Eric Lopez and Rich McAtee

Phone: 777-7963 and 777-5091

Status: New Routine Request

Work to be done: Upgrade WYO.GOV functional level to 2012.

Customer Impact: This change is part of the implementation of the tiered storage solution.

Duration: 2 hours

 Recurring Weekly Maintenance Work Activities

 

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM

 

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

 

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 

 

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

 

Branch: Servers

Contact: Rick Cox and Jason Seymore

Phone: 777-6368 and 777-8953 respectively

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday beginning March 17, 2013, and continuing (as needed) from 8:00 AM to 8:00 PM until all 200 servers have been patched and/or upgraded.

 

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3rd) weekend through the end of 2013 from 7:00 AM on Saturday until Noon on the following Sunday.

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

 

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