Wyoming ETS no topic Update

Branch: Servers and Service Delivery

Contact: Eugene Barker and Randy Krafft

Phone: 777-3496 and 777-5243 respectively

Status: Completion of Previously Approved Server Moves for DOR

Work to be done: Move the last two Dept. of Revenue (DOR) production servers to the WYO.GOV domain.

Customer Impact: Servers will not be available for use during the work period.

Duration: 2.5 hours – This work period will complete the DOR production server moves.

Branch: Servers and Service Delivery

Contact: Sharon Ross and Shannon Walker

Phone: 214-6522 and 777-3605 respectively

Status: Previously Approved Single Agency Request for DFS

Work to be done: Moving Dept. of Family Services (DFS) into the 3^rd and 5^th floors of the Hathaway Bldg. This work affects only DFS.

Customer Impact: All DFS users will experience an outage of varying lengths depending on their move. All 3^rd floor DFS employees will experience an outage from Friday, July 12^th at 5:00 PM through Monday, July 15^th at 6:00 AM.

Duration: Friday, July 12^th (5PM) to Monday, July 15^th (6AM)

Branch: Systems

Contact: Rich McAtee

Phone: 777-5091

Status: New Single Agency Request for WLEA

Work to be done: Create 2-way trust between WLEA domain and WYO.GOV.

Customer Impact: Users will see little impact. Microsoft 2000, XP, and 2003 users will see a drop-down in logon menu listing available trusted domains. WYO users will be set by policy to default to wyo.gov.

Duration: 2 hours

Branch: Servers

Contact: Rick Cox

Phone: 631-5223

Status: Completion of Server Work Begun on July 9^th and Previously Approved

Work to be done: Complete the OS upgrade to 2012 for all Domain Controllers.

Customer Impact: During the work period connectivity and sessions previously commenced may be periodically interrupted.

Duration: 2 hours

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: New Recurring Routine Network Maintenance

Work to be done: Routine network maintenance, upgrades and patching.

Customer Impact: There should be no customer impact during the work period.

Duration: 4 hours

This work will be performed on Mondays from 2:00 AM to 6:00 AM for network only.

Branch: NA

Contact: NA

Phone: NA

Status: NA

Work to be done: There is no work scheduled for this date and time except for that listed in the Recurring Work section below.

Customer Impact: None

Duration: NA

Branch: Network

Contact: Mark Emery and Jeff Sutter

Phone: 777-3476 and 777-6344 respectively

Status: New Single Agency Request for DCI

Work to be done: Reboot the DCI firewall gateway servers. Also reboot the switch stacks in order to complete IOS upgrades.

Customer Impact: There is the possibility of an outage of up to 30 minutes during the reboot, but at this time no outage is expected.

Duration: 2 hours

Branch: Solutions

Contact: Mark Wenger

Phone: 777-5026

Status: Previously Approved Single Agency Request for DFS

Work to be done: Reorder ADABAS files on the EPICS system.

Customer Impact: This work affects only the Dept. of Family Services. The EPICS system will not be available during the work period.

Duration: 12 hours

Branch: Solutions

Contact: Mark Wenger and Charlie Crochet

Phone: 777-5026 and 777-5073 respectively

Status: New Single Agency Request

Work to be done: Adding several new fields associated with the Dept. of Transportation’s (DOT) Revenue Information System (RIS).

Customer Impact: User groups affected include the Motor Vehicle Services, Highway Patrol, and DCI. They will not be able to use certain areas of the RIS system during the time the ADABAS Utilities are running.

The National Law Enforcement Telecommunications System (INLETS) will not be accessible to the Highway Patrol for inquiries. Notifications will be sent to all impacted user groups prior to work commencement, and at completion.

This work was requested and authorized by DOT for this date and time.

Duration: Up to 12 hours

Branch: Systems and Solutions

Contact: Henk Meyer, Tonya Abeyta, Shannon Walker, Mark Wenger, and Charlie Crochet

Phone: 777-3606, 777-7791, 777-3605, 777-5026, and 777-5073 respectively

Status: Previously Approved Single Agency Request for DFS

Work to be done: Monthly maintenance, upgrades and patches for the POSSE and WYCAPS systems for Dept. of Family Services.

Customer Impact: This work affects only the Dept. of Family Services. The POSSE and WYCAPS systems will not be available during the work period.

Duration: From Saturday, July 20^th at 7:00 AM to Sunday, July 21^st, 2013 at approximately Noon.

Branch: Network

Contact: Tim Walsh or Fatima Taha

Phone: 777-5093 or 777-5610 respectively

Status: Recurring Work

Work to be done: Network Maintenance, Upgrades, and Patching.

Customer Impact: Customers should not be impacted during the work period.

Duration: 4 hours

Monday mornings from 2:00 AM to 6:00 AM

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done: Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed. Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration: 2 hours on each of the regular maintenance windows:

Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done: General firewall maintenance. Install patches and other system updates and perform normalized maintenance.

Customer Impact: None

Duration: This will be recurring work every Sunday 5:00 AM to 7:00 AM, and Tuesday 4:00 AM to 6:00 AM,

Branch: Servers

Contact: Rick Joslin

Phone: 777-6010

Status: Recurring Work

Work to be done: Department of Health Server Migration Project.

Customer Impact: This is a single agency work request, affecting only the Dept. of Health. Users will not have access to servers being migrated during the work period(s) shown below.

Duration: Every Wednesday from 5:30 PM to 7:30 PM until such time as the migrations are completed.

Branch: Servers

Contact: Rick Cox and Jason Seymore

Phone: 777-6368 and 777-8953 respectively

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday beginning March 17, 2013, and continuing (as needed) from 8:00 AM to 8:00 PM until all 200 servers have been patched and/or upgraded.

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3^rd) weekend through the end of 2013 from 7:00 AM on Saturday until Noon on the following Sunday.