Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 06/21/2013 09:26 AM MDT

 

 

ETS Work Summary

Week of June 20-26, 2013

Work Activity Planned for Friday, June 21, 2013 (5:00 PM to 5:30 PM)

Branch: Systems

Contact: Rich McAtee

Phone: 777-5091

Status: New Single Agency Request

Work to be done: Create 2-way trust between Public Defender domain and WYO.GOV.

Customer Impact: Users will see little impact. Windows 2000, XP and 2003 users will see a dropdown in logon menu listing available trusted domains.

Duration: Approximately 30 minutes

 Work Activity Planned for Friday, June 21, 2013 (5:00 PM to 12:00 PM)

Branch: Service Delivery

Contact: Ami Phetteplace and Tim Sheehan

Phone: 777-6935, and 777-8769 respectively

Status: New Non-Routine, Single Agency Request

Work to be done: Refresh 36 Public Service Commission workstations and migrate to the enterprise domain.

Customer Impact: There should be no customer impact as all the work will be performed when employees are out of their offices.

Duration: 7 hours

 Work Activity Planned for Sunday, June 23, 2013 (5:00 AM to 7:00 PM)

Branch: NA

Contact: NA

Phone: NA

Status: NA

Work to be done: There is no work scheduled for this date and time except for that listed in the Recurring Work section below.

Customer Impact: None

Duration: NA

 Work Activity Planned for Tuesday June 25, 2013 (4:00 AM to 6:00 AM)

Branch: Systems

Contact: Josh Krzywicki

Phone: 777-5116

Status: Continuing previously approved work

Work to be done: Update vendor supplied upgrades to SolarWinds.

Customer Impact: SolarWinds will be down for approximately 90 minutes.

Duration: 2 hours

 Recurring Weekly Maintenance Work Activities

 

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done: Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed. Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration: 2 hours on each of the regular maintenance windows:

Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

 

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

 

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 

 

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

 

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done: General firewall maintenance. Install patches and other system updates and perform normalized maintenance.

Customer Impact: None

Duration: This will be recurring work every Sunday 5:00 AM to 7:00 AM, and Tuesday 4:00 AM to 6:00 AM

 

Branch: Servers

Contact: Rick Joslin

Phone: 777-6010

Status: Recurring Work

Work to be done: Department of Health Server Migration Project.

Customer Impact: This is a single agency work request, affecting only the Dept. of Health. Users will not have access to servers being migrated during the work period(s) shown below.

Duration: Every Wednesday from 5:30 PM to 7:30 PM until such time as the migrations are completed.

 

Branch: Servers

Contact: Rick Cox and Jason Seymore

Phone: 777-6368 and 777-8953 respectively

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday beginning March 17, 2013, and continuing (as needed) from 8:00 AM to 8:00 PM until all 200 servers have been patched and/or upgraded.

 

Branch: Systems

Contact: Henk Meyer, Mike Budzinak

Phone: 777-3606, 777-5613 respectively

Status: Recurring Work

Work to be done: Install updates, patches, and perform normal maintenance on Dept. of Family Services (DFS) POSSE/WYCAPS.

Customer Impact: Servers and Systems will be unavailable for the duration of the work period. This work affects only DFS.

Duration: This work will occur every third (3rd) weekend through the end of 2013 from 7:00 AM on Saturday until Noon on the following Sunday.

 *Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

If you know of a product, system, or application owner that is not currently receiving the ETS Work Summaries, but might benefit from receiving these notifications, please provide us with their contact information, and we will offer them a subscription.

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance

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ETS Scheduled IT Work

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